Hi Delbert, we’re sorry to hear that your order didn’t arrive — that’s understandably disappointing. Because Sam’s Club handles delivery and order status, they’ll be the best team to help resolve this for you. You can contact Sam’s Club at 1-888-746-7726

We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It’s a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more ‘gos’ per roll and change the roll even less often!

We’re sorry you feel this way about our Charmin Ultra Strong, Jan. You might be interested in trying our Charmin Essentials Strong is designed to be a good product at a great value. We would encourage you to try our Charmin Essentials Strong to better meet your needs, and we’ll be sure to share your thoughts.

We're sorry to hear this, Tisha, and want to assure you that we have many quality checks to ensure you enjoy the go. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-1410.

Your loyalty to Charmin over the years really means the world to us and we're sorry you feel the quality has slipped over the years. Our Ultra Strong does go through strict quality checks to ensure that it reaches you with the best strength possible condition. We really appreciate you reaching out and we’ll be sure to share your thoughts with our Quality Team.