Customer reviews for Samsung 5.0 cu. ft. Front Load Washer with Super Speed Wash forMember photos









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Mixed opinion
Washing machine seems good, I am using new one from past 45 days but it makes loud kirking sound while spinning. I am contacting samsung support to get this fixed. And I dont see the doors closing smoothly. The soap oil drawyer openinrg and closing is not smooth. There are IoT and other high tech features. The menu is very good.
We are here to help you to make your laundry experience better, Jai1. Let's go ahead and check why your washer is making a noise. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Please check these links for details. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Understanding noises and error codes on your Samsung washer | Samsung US https://www.youtube.com/watch?v=SknGZKLd9AY Most retailers these days include washing machine installation at little to no cost, but if you are looking for a DIY project, you can always tackle the installation yourself. Please check this link for details. Install a Samsung washing machine in your home/Level the washing machine https://www.samsung.com/us/support/answer/ANS00051342/ Your washing machine's dispenser is located in the detergent drawer. It dispenses detergent, bleach, or fabric softener properly during the cycle, so your clothing and other items come out clean. Please check these links for details. Dispenser drawer issues in Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01207154/ How to operate your Samsung washer and dryer | Samsung US https://www.youtube.com/watch?v=pR-J0PWocN0 Keeping your Samsung washer clean is important because it prevents odors and mold from accumulating and keeps your washer performing the way it should. Please check this link for details. How to clean your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00030150/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145309979) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Terrible quality
I bought this set about a month ago and I am more disappointed in the quality than anything. Let me start of by saying my previous set lasted set years without a single dent, this washer and dryer set is made so cheaply that you can’t even set a bottle of laundry detergent on it without it getting a dent and scratches, no there was nothing on the bottle that should have caused any scratches or dents but there is a dent and scratches already, the front of the washer looks like it’s not lined up correctly and the metal on the front of the washer looks like it is bowing in somehow. I would not have bought this set if I knew how cheap the materials to make it must be. It’s working but i honestly expected much better quality from Samsung. The features that it has are pretty cool but I am very disappointed in the design quality and durability.
Hi Will, We are glad you enjoy the use of the features of your washer and dryer. We would love to speak to you directly about the dents on your unit. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146100991, which will help our team pull up your information. ^Rainly
Epic Fail
Bought in March maybe April with extended protection plan in 2022 October 2024 machine has had a total failure in dampeners/platform been waiting over a week for repair/replacement. I've had more inexpensive makes/models last for 10 + years without a single problem door will leak at times from small vent hole in bottom. Great features quiet operation. But not quality or value very disappointed.
Hello there, We understand how it feels to deal with a leakage in our appliances. Let us help you. If your washing machine leaks, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "Did this resolve your issue?" option to access the complete diagnostic. Kindly watch the video included. Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshoot/TSG10001007/ Here is a guide to help you with the leak you have on your dryer. Samsung dryer is leaking https://www.samsung.com/us/support/troubleshooting/TSG01109103/ Should you need more assistance on the update of your repair, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147611063) to help our team pull up your information. Have a great day. ^Camille
So far so good.
(This review was collected as part of a promotion.) This is a recent purchase. I live the fact that I can load a much larger load than the regular sized machines. Connecting through the Samsung app is helpful for times when you’re away and want to start a load off peak times. Clothes have been washing well & the skin cycle is quite effective which helps with the drying time.
Run away from Samsung
Washer is 2yrs old and bearings went out! Sounded like an airplane was taking off in our laundry room. Bosts of 20 year warranty. Samsung would pay for parts but not labor. Cost of labor was $800. Not doing it! Going to try an LG instead. Highly recommend looking at another brand.
Good day, We are saddened by the condition of your washer's bearings. We want to speak with you directly to offer support and discuss options for your unit. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147538348, to help our team pull up your information when you message us. Have a great day. -John
Great product
[This review was collected as part of a promotion.] I bought this product 3 months ago and couldn't be happier with it. It has tons of functionality and is much quieter than expected. The Washington functions are much more efficient than my previous machine, saving time and water.
Great design & features
[This review was collected as part of a promotion.] I bought this samsung washer for our new home during the Thanksgiving. It fits perfectly in our laundry space. I personally love the look and feel of our ivory samsung washer and dryer. Clothes come out clean and tidy.
Better than expected
[This review was collected as part of a promotion.] I was a little skeptical about ordering a washer brand that I have never used and I glad that I did. My laundry smells so much better. As a matter of fact I don't think the maytag that I was using was cleaning my laundry at all. I am very happy with my purchase and I definitely would buy again.
Most Excellent Set!!
[This review was collected as part of a promotion.] The intuitive features of this Front Load washer were the main selling point for me. It is pretty adaptive depending on the type, size, or dirtiness of a given load. The 5.0 cu ft washer is plenty large to take on large loads including comforters. The 7.5 cu ft dryer is also up to the task to dry large loads of laundry. There's a super speed wash & super speed dry feature where you can do both in one-hour...amazing! Lastly, the washer & dryer combo with Artificial Intelligence (AI) and Wifi capabilities, has brought these appliances into the 21st century. After installing Samsung's Smartthings app on your smartphone, you can actually program when you want to start either your washer or dryer. Opting in for notifications, nets you alerts when your wash or dryer load is complete so you don't have to go check it any longer. Further, Samsung's AI informs you when your washer needs to be cleaned to keep it optimized. My wife and I have been completely satisfied. I received my 5 cu. ft. Extra Large Capacity Smart Front Load Washer in Brushed Black with Super Speed Wash and Steam for a discounted price for my honest review.
Good machine
[This review was collected as part of a promotion.] Ok, so I needed to replace my old Samsung washer and stayed with the same brand because of the great experience I had. In spite of several mixed reviews - I would give it a shot, I didn't buy an extended warranty just in case. I do like the machine, several more options than my old one, the power button is very sensitive but so far so good. Time will tell