Hi Susan B, We understand exactly how frustrating it is when your clothing gets stuck in the washer because the door won't open. We are here to help you. Please see the link below for the steps if the washer door is locked. Kindly click on all the embedded words inside the article for more steps. https://www.samsung.com/us/support/troubleshooting/TSG01001983/ You can also watch the video at the link below for the steps if the control panel isn't responding. https://www.youtube.com/watch?v=qNtD_hOEGwY In addition to the link above, one of the causes of the washer being locked in a delicate cycle or not being able to switch to another cycle is the Child Lock feature. Please see the model's user manual link below for the steps to activate and deactivate the Child Lock function in your washer on page 41.  https://downloadcenter.samsung.com/content/UM/202312/20231227151358350/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_231227.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: https://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146693414, which will help our team pull up your information.  ^Rainly

Hello there, We understand how it feels to deal with a leakage in our appliances. Let us help you. If your washing machine leaks, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "Did this resolve your issue?" option to access the complete diagnostic. Kindly watch the video included. Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshoot/TSG10001007/ Here is a guide to help you with the leak you have on your dryer. Samsung dryer is leaking https://www.samsung.com/us/support/troubleshooting/TSG01109103/ Should you need more assistance on the update of your repair, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147611063) to help our team pull up your information. Have a great day. ^Camille

Hi there, Let us go ahead and see what is causing the noise of the washer. Here is a link to explain the most common washer noise and how to fix it. Please see the link, watch the full video, and follow the hyperlinks for more details. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145938739) to help our team gather your information. Have a great day. ^Charles