This is a wonderful smoker. The temperature dial was damaged in shipment and did not work properly. I called the number and they were amazing. They were very friendly and immediately sent me the replacement part via overnight delivery. I can't say enough great things about their customer service!! A+ Excellent!!

I was skeptical about the quality of this grill since similar models of other brands were twice the price, but I'm happy to report that this thing is heavy duty! The shopping box arrived fairly mangled! But nothing was damaged. I opted not to pick up in club because it is very heavy and I didn't want to deal with getting it in and out of the car. Assembly took about an hour. I followed another reviewer's suggestion and unscrewed the grate that goes over the hopper to feed in the pellets in case I ever wanted to empty it. We've used it a handful of times and have loved the results for all. If you're in the fence, go for it! You don't regret it!

This smoker is a great unit for the price, have used it for the past month with no problems and temperature system stays at set temp. The only thing that could improve it would be a bigger hopper for pellets as it only lasts about 5 hour, but smoker needs to be checked at about that time so not that big of an issue.

Much more heavy duty than others I have looked at and cost much more. Assembly was a pain as they always are but once your done it's not so bad. I'm impressed how the temperature is spot on with the temperature setting. If you follow the startup instructions to the letter you will have no problems unlike me who thinks they know how it's suppose to work and not read. I had to shut it down and start all over. I followed instructions and it's worked great ever since. I'm glad I purchased it!

The package arrived in rough shape. When I open the box I noticed that that wire to the thermal probe had been snapped in two. In addition to the probe not working the knob to the digital controller was also broken off. I was able to contact the company the makes the grill but it was very difficult to reach a representative. It has been a week now and I am still waiting for the part to arrive. I may be returning this item.

Came with a dent on the side and the knob to turn off and on was completely broke off

It took me about 2 hrs to assemble by myself and then seasoned for 45 minutes. The next day I smoked a beef brisket and chicken breasts. They were absolutely delish! I want to do pork butt next for pulled pork. Very happy with it so far!

I was going to buy an expensive Traeger but a friend told me about this grill! Less than 1/2 the price of the Traeger and I believe it's just as good if not better!

I bought this smoker a few weeks ago and have used it once to smoke some pork for pulled pork, and it worked great and the meat was delicious! It worked great and I'm anxious to use it again.

We purchased the 1st one as the floor model. Turned it on to start the seasoning process but it never heated up. Got another shipped. Worked great 2 times then auger quit working. Won't try a third time!