All shipping and support exceeded expectations. The assembly was not too difficult and the alignment of holes between boards was amazing. On the Roof Assembly (Step 25) I would suggest modifying the 3rd tip: "Layout all roof sections to center and determine equal gaps BEFORE any screws are used." I had a false start and needed to remove screws and adjust. Would be great to see what others have done with their Gazebo. I'm now trying to figure out lights over my grill and smoker and perhaps an exhaust fan.

Wonderful product. Easy to put together. Parts all well marked. Shipping is an issue. Notified me of delivery date...was two weeks away. Ok, no problem. Delivery date comes...no delivery...no contact. After I contact them, I am scheduled for next delivery in another two weeks.

This is my second Gazebo from BYD and couldn't be happier. This one covers my outdoor kitchen and, just like the one I have covering my hottub- its rock solid, real cedar, and easy to assemble. I live in the PNW and having cover- that will not rot and stay beautiful- is essential.

Great quality! Follow the instructions and recruit a few friends. It took two days at a steady pace for two seniors. Thrilled that a few extra pieces of hardware were included “just in case”. A play structure for the grandkids might be the next purchase.

The end result is a really beautiful gazebo. Unfortunate my husband and I are very much less than handy and can not follow direction all that well so we had a lot of steps to redo. For people who are even remotely handy assemble should be easy. We had a point in the assembly when we realized that the gazebo was going to be too big to fit inside our screened lanai (totally my fault for measuring incompletely.). Customer service was wonderful and offered to have the boxes picked back up with no restocking fee. This says a lot about the company and their dedication to customer satisfaction. We were able to find another location to home our gazebo and look forward to getting a lot of use out of it in the years to come. I would definitely recommend this product to my friends.

We absolutely love our Arcadia Gazebo. My husband and I, both in our 60s, assembled it ourselves over two days to protect the front of our house from the Arizona sun. We set it up "backwards" (with the front facing our house so it slants away from the house). Last night we had our first beautiful rain on the "tin" roof. We just love going out to sit on the porch swing, protected from the sun and the rain!

I bought this and a matching "corner pergola" las month. Both are absolutely fabulous. I did each one over a weekend with a bit of help from my college age daughter. Instructions are really good, the hardware is top notch and I couldn't be happier

I purchased this Gazebo a few months ago…what a beautiful and sturdy Gazebo…well worth the money…I had a handy man put it up…it definitely need two people to put this Gazebo up…I love the rustic look and cedar color…My next project is to put in a fire pit just outside the Gazebo. This Gazebo was a steal.

I just finished setting up my 24x12 Arcadia Gazebo. Overall it turned out great. Very happy with how it looks. The instructions are just ok, pretty easy to figure out once you get familiar with the parts. I took a star off because a few of the pieces had the holes pre drilled in the wrong spots. This is at least a 3 person job for some parts of it.

The Product seems to be of quality from the look of it. But my issue was with Delivery and Installation and the BYD Customer Service 1. Delivery guys lay this over my garage eyberow roof and damaging the lip 2.Installers came and inspected and said that this product dont have necessary fasteners to fasten it to deck and they cannot guarantee they can install over the joist and no guarantee that it can withstand hurricane. Meaning this is completely useless for me 3. The Sams and BYD customer service did not handle the damage claim efficiently , they kept bouncing me back and forth. Will update once I have positive outcome 4. BYD customer initiated a return and I am waiting over week without any response the carrier