Hello Miles, we are sorry to hear you are experiencing difficulty with the filters that came with your Manual Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to troubleshoot this issue directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.

Hello Jay,<br /><br />We are extremely sorry to hear that you are having this experience with your manual espresso machine and to hear about the safety concerns. We appreciate the time to bring this to our attention. Please contact us and request to speak with one of our Reviews Team Specialists for immediate assistance. We are available at 1-800-322-3848 M-F between 9 am and 8 pm Est.<br /><br />We look forward to hearing from you.<br /><br />Thank you.