Miles, we hope this response finds you doing well. <br />We are sorry to hear you are experiencing difficulties with your Espresso maker and to learn it is not functioning properly is disappointing. Please contact one of our coffee specialists so we can assist you with this matter. We are available M-F between 9am and 6pm at 800 322 3848.<br />We look forward to hearing from you soon.<br />Thank you&#34;

Hello, Thank you for leaving your comment. It is disappointing that you are having this experience, and we would appreciate the opportunity to assist you with this matter. Please contact us M-F between 9a.m. and 8 p.m. at 800-322-3848. Thank you.  

Dear Susi, We appreciate you taking the time to express your concerns. We are truly sorry to hear that this has been your experience with our Dedica Espresso Machine. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and a coffee specialist will be happy to assist you.Thank you.

Mo, we hope this response finds you doing well today. It is disappointing that you are having this experience and we would appreciate the opportunity to assist you with this matter. We appreciate you taking the time to bring this to our attention. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us M-F between 9 am and 6 pm at 800 322 3848.<br />We look forward to hearing from you soon.<br />Thank you

Hello, Thank you for your review. We’re sorry to hear about your frustration with the return process. We understand how inconvenient it can be to spend additional time and money when a product doesn't work as expected. Your feedback is important, and we are continuously working to improve both our products and our support experience. If you’re still in need of assistance, please contact us at 1-800-322-3848, Monday through Friday from 9 a.m. to 8 p.m. We’d like the opportunity to help resolve the issue.