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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
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4.2 out of 5 stars
stars
1,676 ratings1,654 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (101)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 1,501-1,510 of 1,654 reviews
Jun 16, 2024
Reviewer name: Jillis74
5 out of 5 stars
5 out of 5 stars review

Recommended!

Replaced this for an old refrigerator that stopped working. Both refrigerators are the same cubic feet, but this one seems to hold much more. Very happy I chose LG refrigerator.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 27, 2024
Reviewer name: Randal
2 out of 5 stars
2 out of 5 stars review

Cools well but shelves are flimsy

Bought in April 2023 the plastic frame around the glass shelves have cracked. LG warranty claims its out of warranty even though Sams Club says it has a 2yr warranty.

Helpful?6XWQEFRR7UUF14969773570
reply from LG Digital Customer Care

Hi, Randal. Thank you for sharing your experience with LG Refrigerator (LTCS20020S) model. We understand your concern about dealing with issues like the cracked plastic frame, especially when you're still within the expected warranty period. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. Since you've mentioned the warranty discrepancy, we'd like to help resolve this for you. Please send us a private message on social media @LGUSSupport with your purchase details and warranty information, and our team will investigate further to ensure we find the best solution for you. ^Juvy

Dec 12, 2020
Reviewer name: Love a Deal
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] I purchased this refrigerator a month ago so happy I did it runs so quiet and it fit in my space so well.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Jul 23, 2024
Reviewer name: Cali Beach
5 out of 5 stars
5 out of 5 stars review

Very Quiet!

We plugged this refrigerator in when it arrived and it cooled immediately. The best part is how quiet it is when running. We have to put our hand on the side to feel it running because it is sooo quiet. Very happy!

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from LG

Hi, Cali. Thank you for sharing your experience with the LG Refrigerator (LTCS20020W) model. It’s wonderful to hear that it cooled immediately after plugging it in and that the quiet operation stood out to you. This model is designed with efficient cooling technology and a smooth, low‑noise compressor, which is why it runs so quietly you barely notice it. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Nov 22, 2024
Reviewer name: Tom 62
4 out of 5 stars
4 out of 5 stars review

This does a great job to make our living much easi

We bought this refrigerator two months ago after our other "died". This model has the freezer on top and serves our needs quite well. The inside is deep and gives greater volume to keep food.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Sep 8, 2022
Reviewer name: Regretting LG purchase
1 out of 5 stars
1 out of 5 stars review

No good

The ltsc20020w refridge stop working properly 4 months after I bought it . Since then sum time it's at the temp most of the time it's ruining my food . I have lost so much money in food becuz of LG sorry refridge

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy

Jan 27, 2021
Reviewer name: RGNC
5 out of 5 stars
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] We bought this in December to replace a refrigerator in the garage. Very happy with it! Spacious and cold! Great room in the freezer with good shelf.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 4, 2020
Reviewer name: kmedaris
1 out of 5 stars
1 out of 5 stars review

Not a great choice

Unpacked the unit and plugged it in. Started blowing breakers about once a day and the freezer will not get cold enough to freeze. Should have spent a little more and bought a better unit. You would think that it would last longer than a few days.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from LGE Social Media

We hate hearing that you had this problem with your unit and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused ^Daphane

Jul 21, 2024
Reviewer name: Willyjoe
5 out of 5 stars
5 out of 5 stars review

LG 20 cubic refrigerator

[This review was collected as part of a promotion.] This LG 20 cubic refrigerator is perfect for us to use as our backup for overflow when we can’t fit everything into our main refrigerator.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from LG

Hi, Willyjoe. Thank you for sharing your experience with the LG Refrigerator (LTCS20020W) model. It’s great to hear that this 20 cu. ft. model is the perfect backup for your household. Its spacious interior, adjustable shelving, and efficient cooling make it a strong choice for storing extra groceries, party trays, or seasonal items without any hassle. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Dec 7, 2020
Reviewer name: Hank58
5 out of 5 stars
5 out of 5 stars review

Awesome performance

[This review was collected as part of a promotion.] I’ve had it since July, and it has been working great. It’s in the garage, in brutal conditions and it’s operating nicely. That’s why we own other LG products. Thank you.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570