We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to deliver reliable performance beyond the first year of use, especially when key components such as the motherboard and fan are involved. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this motherboard and fan issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi Jamiko, thank you for sharing your feedback. It’s great to hear your LG 20 cu. ft. Top Freezer Refrigerator LTCS20020S is looking sleek in your space and performing well so far. A sturdy build and reliable cooling make a big difference day‑to‑day, and we appreciate your recommendation. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️