We're very sorry to hear about your experience. Please know that the situation you encountered is unusual, and not typical of our products. We carefully produce and package our products to ensure they reach consumers in excellent condition. We'd like to provide further help and better understand your situation with Purina Dog Chow Complete Adult Beef Flavor Dry Dog Food. Please give us a call at 800-778-7462. We're available Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. (CT). We look forward to speaking with you. - The Dog Chow Team

We’re sorry to hear your dogs refuse to eat Dog Chow Complete Beef Flavor, Adult Dry Dog Food. Every dog has unique tastes and is guided by flavor, aroma, and feel in their mouths. We’d love to understand more about their experience and see how we can help. You can reach us anytime at www.purina.com/contact-us. – The Dog Chow Team

Thanks for the feedback as well as your support. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Dog Chow Team

We appreciate you letting us know, and we’re sorry to hear that your dog is not a fan of Purina Dog Chow Complete, Beef Flavor, Adult Dry Dog Food. We’d love to understand their tastes better and help you find a recipe they’ll truly enjoy. When you have a chance, please reach out to us through this link: https://www.purina.com/contact-us/. – The Dog Chow Team