Thank you for reaching out. We’re so sorry to hear you had this experience with Purina Dog Chow Complete Adult Dry Dog Food, Beef Flavor. It’s certainly not the typical experience we aim to provide. We understand the importance of your pets' well-being, and we want to assure you that safety and quality are our top priorities. We'd like to learn more and offer our assistance. Please contact us at 1-800-778-7462 (800-7PURINA) whenever you have the opportunity. We are available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you. – The Dog Chow Team