Thank you for reaching out. We’re so sorry to hear you had this experience with Purina Dog Chow Complete Adult Dry Dog Food, Beef Flavor. It’s certainly not the typical experience we aim to provide. We understand the importance of your pets' well-being, and we want to assure you that safety and quality are our top priorities. We'd like to learn more and offer our assistance. Please contact us at 1-800-778-7462 (800-7PURINA) whenever you have the opportunity. We are available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you. – The Dog Chow Team

Thank you very much for sharing this with us and for choosing a delicious Dog Chow formula to keep your dogs healthy. We are incredibly grateful for and like hearing this kind of feedback. - The Dog Chow Team

Thank you for trusting and choosing our Dog Chow Complete, Beef Flavor, Adult Dry Dog Food. The quality and satisfactory experience of our consumers and their pets are our number one priority. We truly appreciate you giving it a try and sharing your positive feedback. - The Dog Chow Team