We're truly sorry to hear about your dogs' experience, and we're glad to know that they're doing well now. Please know that we have not change the formula and we're at a loss to explain why your dogs experienced intestinal upset since eating from this particular bag of Purina Dog Chow Complete Adult Chicken Flavor Dry Dog Food. Quality and safety are our top priority and we'd like to learn more about this. Please call us at 1-800-778-7462 (800-7PURINA). We're here for you Monday through Saturday, 8 a.m. to 6 p.m. (CT), and we look forward to helping your further. - The Dog Chow Team

We're very sorry to hear about your dog's experience with Purina Dog Chow Complete, Chicken Flavor, Adult Dry Dog Food. We hope they're doing well now. We take complaints of this nature very seriously, as the health and safety of pets are our number one priority. We'd like to learn more and further assist you. Please contact us at 1-800-778-7462 (800-7PURINA) whenever you have the chance. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Dog Chow Team

We are truly sorry to hear about your experience with Purina Dog Chow Complete Adult Chicken Flavor Dry Dog Food, and we sincerely apologize for any inconvenience this has caused. Based on your description, the hair in the kibbles is from the indigenous ingredients used in the production of this product. Approved ingredients such as meat and bone meal are widely used in pet foods as a quality protein source. Any product that contains meat and bone meal may contain small amounts of naturally occurring small hair fibers in the kibbles of the product. We’d like to learn more about your experience so we can share your feedback with our team and offer further assistance. Please contact us by following this link: https://www.purina.com/contact-us. -The Dog Chow Team

Thank you for sharing your feedback with us. We’re sorry to hear that Purina Dog Chow Complete, Chicken Flavor, Adult Dry Dog Food didn’t appeal to your dogs. We’d really like to learn more about their preferences so we can help recommend a recipe they’ll love. When it’s convenient, please feel free to connect with us here: https://www.purina.com/contact-us/. – The Dog Chow Team

We truly appreciate your feedback and continued support. If you have any additional questions or concerns, please don’t hesitate to reach out to us through our https://www.purina.com/contact-us. We’re always happy to help. — The Dog Chow Team

Thanks for the feedback as well as your support. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Dog Chow Team