We are very sorry to hear you had this experience with our Dog Chow Complete Adult Dry Dog Food. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We'd like the opportunity to learn more about your experience. Please give us a call at 800-778-7462 (800-7PURINA). We're available Monday through Saturday from 8AM - 5PM CST, and look forward to speaking with you. –The Dog Chow Team

Thank you very much for sharing your recent ordering experience with us. We're really sorry for the inconvenience that this has caused. We recommend contacting Sam's support team directly, as they are the most qualified to help you. If there is anything else we can do to help, please feel free to contact us by visiting this link: https://www.purina.com/contact-us. - The Dog Chow Team

Thanks so much for your feedback and for sharing your experience with your dog. It's great to hear that our Dog Chow recipes have helped keep them healthy and happy. If you have any further questions, we welcome you to contact us by following this link: www.purina.com/contact-us  - The Dog Chow Team

Thank you for giving the Purina Dog Chow Complete Adult Dry Dog Food, Chicken Flavor a try for your dog, and we're sorry to hear that it wasn't a big hit for him or her. We'd like to gather additional information to learn more about your and his or her experiences and further assist you. Please feel free to contact us by visiting this link: https://www.purina.com/contact-us. - The Dog Chow Team