We're sorry to hear you had this experience with Purina Dog Chow Complete, Chicken Flavor, Adult Dry Dog Food. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We'd like to learn more and lend a helping hand. When you have a moment, please give us a call at 1-800-778-7462 (800-7PURINA). We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Dog Chow Team

Thank you very much for your feedback and for choosing Dog Chow Complete for your dog's health and happiness. We are incredibly grateful for and like hearing this kind of feedback. - The Dog Chow Team