We're sorry to hear about your experience. We know you want what's best for your dog, and so do we. The health and safety of pets is our number one priority. All of our products are 100% complete and balanced for their intended life stage and are safe to feed. We use only high-quality ingredients that meet our strict code of standards. We'd like to learn more about your specific experience with Purina Dog Chow Complete, Chicken Flavor, and Adult Dry Dog Food and lend a helping hand. When you have a chance, please give us a call at 1-800-778-7462 (800-7PURINA). We are available Monday through Friday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Dog Chow Team