Thank you for your feedback and continued support. We sincerely appreciate your loyalty and encourage you to reach out if you have any additional questions or concerns by visiting: https://www.purina.com/contact-us — The ONE Team

We’re sorry to hear your ordering experience and we understand your concerns. Please reach out directly to Sam Club’s support team at https://help.samsclub.com/?xid=ftr:help-center and they would be happy to look into this and assist you further. Additionally, you’re welcome to contact us at https://www.purina.com/contact-us if you have any questions about our products or need additional support. - The ONE Team