Thank you for purchasing Samsung. We appreciate all that you do. ^Pat

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Keeping the range in its pristine condition is what we want to achieve, Queenirene. Here are some easy solutions to keep the range scratch free. A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. Cleaning a gas range is generally more complex, and the best way to maintain a range and prevent stain buildup is to clean spills up right away. Learn more from these details. How to clean Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ You may watch our youtube video about "How to clean electric and gas ranges": https://www.youtube.com/watch?v=pCLkUo4ns6w Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145377402, to help our team pull up your information. Have a great day! ^Chrystel

Hi Bogy4566. Thank you for bringing this to our attention. I see you have some concerns with the 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo™, Stainless Cooktop & Air Fry in Stainless Steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Seeing something strange on your gas stove, cooktop or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. Yellow flames and abnormal flame shape or size are just a couple of examples. Mostly these issues can be resolved by keeping your burners clean and properly assembled and having correct gas pressure. Flame issues on Samsung gas cooktop or range https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/NX60A6751SS/AA One (1) Year Parts and Labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144695291 Have a great day. ^Charles