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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator
4.6 out of 5 stars
stars
943 ratings943 reviews
  1. 5 stars76% (721)
  2. 4 stars16% (148)
  3. 3 stars2% (23)
  4. 2 stars1% (12)
  5. 1 star4% (39)

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Showing 21-30 of 943 reviews
Jul 19, 2026
Reviewer name: Lulu
5 out of 5 stars
5 out of 5 stars review

Great color changing

[This review was collected as part of a promotion.] I love this fridge soooo much ! The option of changing the color is what sold me. I love changing things a lot so this was perfect for me. 4 months in and running great!

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
Jul 5, 2026
Reviewer name: Jenny
5 out of 5 stars
5 out of 5 stars review

I love my new baby

[This review was collected as part of a promotion.] I love my new fridge It's really really Spacious inside I love how fast is cooling I love how many racks he has I love the water system the ice I love everything about my new fridge

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
Jun 26, 2026
Reviewer name: Pmom
4 out of 5 stars
4 out of 5 stars review

Good fridge

[This review was collected as part of a promotion.] This fridge is awesome, we would have graded a 5 star but the ice machine installed in the fridge is giving us issues. Other than that I love it

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
Jul 7, 2026
Reviewer name: Koby
3 out of 5 stars
3 out of 5 stars review

Good looking Fridge

[This review was collected as part of a promotion.] I like the looks of the fridge the middle door and the water pitcher that gives you cold filtered water.

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
reply from Samsung

Hi Koby, Thank you for taking the time to share your feedback. We appreciate you letting us know the refrigerator's features have made a positive impression. We're delighted to have you as part of the Samsung family. Meneleo Samsung Care

Apr 17, 2026
Reviewer name: GinQ
4 out of 5 stars
4 out of 5 stars review

Like it!

[This review was collected as part of a promotion.] Overall happy with the fridge. I’ve only had one problem with the small ice cubes not coming out but it fixed itself on its own so probably just clogged. I did spill a soda on one of the racks and cannot remove it to clean which is annoying. I do love the two types of ice cubes as well as the water dispensing/ water pitcher. I change the filter every six months and it’s not difficult. Overall a great fridge.

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
Jan 8, 2026
Reviewer name: Ex Samsung Fan
1 out of 5 stars
1 out of 5 stars review

Bespoke is Broke Again and Again

We loved the product design and features. However, after 3 years and 3 months, the refrigerator stopped working on New Year's Eve at 6pm. Amazingly, Samsung Care was still answering the phone...they connected via SmartThings and saw the issue. Evaporator assembly. When service showed up, did they bring the part, of course not. When the tech arrived, he ran diagnostics and was gone in 10 minutes. He said he wasn't sure why they didn't send the part out on the truck with him. Today the part get's installed (1/7/26) and the refrigerator works for 45 minutes and then stops cooling. Now we'll wait another 2 days for the technician to come and run diagnostics again, wait on a part and keep going and going and going. What a way to run a business. Conveniently, I'm out of warranty. So much for Bespoke Reliability. Put the colors on, but have no reliability! Emailed top dog...minion called and didn't care...weasel warranty. Shameful! We really wanted to be customers for life....not any more.

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
reply from SEA Care

Hello there, We understand that your refrigerator's repair experience was not satisfactory. We would like to engage in a straightforward discussion with you to gather your overall thoughts on this experience, explore your choices, and tackle any other concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1151797535, to help our team pull up your information when you message us. Have a great day. -John

Apr 20, 2026
Reviewer name: Mary
5 out of 5 stars
5 out of 5 stars review

Great features and capacity

[This review was collected as part of a promotion.] Big capacity provides excellent cooling settings to both fridge and freezer, great efficiency with very easy customization to set up and maintain worth for the price has a good dispensing I love it and I recommend it to everyone, you can change door stainless steel panels to the colorful glass panels making look prettier than it is combining with your kitchen colors . Also have beverage center with Water pitcher at door very fancy and nice auto pitcher filled and auto ice maker option it’s a great acquisition it’s my second one I upgraded it and I love everything about it very convenient for family who enjoy fridge with a great space.

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
Apr 20, 2026
Reviewer name: Mancave9
4 out of 5 stars
4 out of 5 stars review

Energy saver.

[This review was collected as part of a promotion.] Overall this product is good in its stainless steel finish and like the idea that it can be easily customized.I only purchased this refrigerator less then a year ago so it's fairly new. We love that the water dispenser/beverage center is on the inside and not on the exterior of the door that give it that clean finish. It's energy saver and efficiency. The capacity and cooling this product is great for the price.

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
Jan 6, 2026
Reviewer name: Leonalove32
1 out of 5 stars
1 out of 5 stars review

Beverage Pitcher Develops Mold Under Normal Use

I’m very disappointed with the Samsung Beverage Center pitcher. Just over one year of normal household use, the pitcher began developing mold inside the lid and spout mechanism—areas that cannot be fully accessed or cleaned, even with regular washing. This is not due to misuse. The pitcher was rinsed and cleaned frequently, yet moisture becomes trapped inside the sealed lid components, creating an environment where mold grows. Because this is a drinking-water component, this represents a serious sanitation and food-safety concern. The refrigerator itself works well, but the beverage pitcher appears to have a design flaw. A component intended to hold potable water should not develop mold internally under normal use, nor should it require replacement just outside the warranty period. Samsung declined to replace the pitcher because it was slightly past the one-year warranty, which is frustrating given that this is clearly not normal wear and tear. I would caution anyone considering a Samsung refrigerator with a Beverage Center to be aware of this issue and the potential cost of replacing the pitcher or lid. Samsung needs to redesign this component or treat it as a known defect.

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
reply from SEA Care

We want you to have a better experience with your refrigerator, Leonalove32. Let us help you out. Discard the pitcher, and clean the fridge to make it germ-free. Please click the link and the hyperlinks and watch the embedded video for tips. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice If you decide to purchase a replacement pitcher, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151773996 so our team can pull up your information when you message us. Have a great day. -John

Apr 15, 2026
Reviewer name: BennyHil
2 out of 5 stars
2 out of 5 stars review

Faulty Compressor

[This review was collected as part of a promotion.] The refrigerator was great until the compressor went out and then it was unrepairable due to where the leaks are. I was told that Samsung started using nickel and steel and so the compressors breakdown.

Review from Samsung US
Helpful?4JE2JQY60DUA14210113426
reply from Samsung

Hi BennyHil, a refrigerator that performs well and fits into your kitchen plays an important role in day‑to‑day routines. Having an appliance you can rely on supports smooth operation, and general care can help maintain long‑term performance. Reviewing general care and system information can be a helpful way to stay informed about overall refrigerator use and available options. This guide provides helpful details on system operation and care. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ If additional help is needed after completing the recommended steps, we’d like to review this further, check available options, and advise you on next steps. Please include reference number 1152419302 when reaching out to help streamline assistance. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your continued support. Khristine Samsung Care