Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator forMember photos









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Poor cooling, icemaker malfunction at 8 months
I've been calling to samsung so they can come and fix my refrigerator my eyes maker stop working making a lot of thick ice all over the Ice maker stopped working about having it.Six months i've been calling samsung about this issue.All they gotta say is take everything out.Reset the button.Don't open the bottom.Door for twenty four hours and it will make ice, will days pass nothing get so I called Samsung like 5 times so they can come and check the. Refrigerator before my warranty expires. But they said my warranty expired at the end of this month. I believe and then make an appointment, but I don't know how much it's gonna cost. So no I do not recommend this product. It's pretty in everything, but it's not worth it. And it cost a lot for some major issues to happen. When you purchase and have it for 6 months. I wish I could return it back but I can't.
Hi Jose, We understand how concerning it is to experience issues with your refrigerator’s ice maker, especially after multiple attempts to get it working again. We’d be glad to help you get your unit back to optimal performance. Please follow the troubleshooting link for the ice maker not making any ice. Please click on the embedded links for additional support. Ice maker is not making any ice https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice For issues involving ice buckets that are stuck or frozen over, check the guide link below and choose the scenario that best fits the issue you are experiencing. Additionally, click on the embedded links for additional information. Ice bucket is stuck or has a block of ice https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151146711) to help our team pull up your information. Thank you. ^Camille
Great refrigerator!
[This review was collected as part of a promotion.] We finally got this refrigerator after 20 years of owning a kenmore elite. We love the capacity, beverage center, ice maker, and even cooling. We have no issues after a month of operation. Our friends also got the same one after they saw ours. We got a white one and they got the blue one.
Poor cooling, icemaker malfunction at 1yr 4mo
We noticed very early after receiving the refrigerator that food was not keeping as it should. We saw from other reviews that temperature maintenance was an issue with some Samsung models. We purchased a digital thermometer that would record high, low, and current temp and placed it in the back of the refrigerator. We learned temperatures varied widely, rarely, if ever, getting to the refrigerator setting (see attached photo). We worked around this by keeping very perishable items in our old 12 year old Samsung we moved to our garage. Recently we opened the freezer to see one of the ice makers was leaving a sheet of ice, rather than cubes. Unfortunately, because the unit was installed in June of 2024 and it is now October of 2025, and the manufacturer warranty is only one year, we are faced with the cost of diagnosis, repair (if possible), or purchasing a new unit. I am disappointed that such a costly product does not function as it should and needs service or replacement within such a short amount of time. I do not recommend this product.
Hi Amanda, We understand how inconvenient it must be to experience cooling and ice maker issues with your refrigerator, and we’re more than willing to assist you in resolving these concerns. Please click on the article title “Refrigerator, Freezer, or FlexZone is not cooling enough” for support on the cooling issue you are experiencing. There is a video attached and embedded links — we suggest that you click on them for additional support and information. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ For the ice maker concern, please follow the steps for troubleshooting and click on the embedded links for additional support. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further assistance, you may contact us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151034859) to help our team pull up your information. Thank you. ^Camille
Great Large Refrigerator!!!
[This review was collected as part of a promotion.] Always wanted a large capacity fridge that had the bells and whistles that higher profile appliances had. Not only is 30 cu ft is very large but it has the beverage center that has a self fill pitcher and a single glass fill option, shelves dedicated to drinks that can be accessed via the 3rd door making it easier to access your drink w/o opening the entire side. The freezer does have the 2 types of ice sizes for your preference. It also has a very good size freezer drawers. All in all a very well made appliance and have been very happy overall.
Early Impressions: Spacious and Well-Designed
[This review was collected as part of a promotion.] After a couple of weeks of use, overall satisfaction with the Samsung Bespoke 3-Door French Door Refrigerator has been very high. While this is still an early-stage review, the refrigerator has already made a strong impression in both form and function. Capacity One of the standout features is the ample storage capacity. The interior feels spacious and well thought out, easily accommodating groceries for a full household without feeling cramped. Even with a full load, items remain easy to see and access. Configuration The 3-door French door configuration works extremely well. The top French doors provide convenient access to frequently used fresh items, while the lower freezer drawer is well-sized and easy to organize. This layout strikes a nice balance between accessibility and efficient use of space. Compartments The internal compartments are intelligently designed, with adjustable shelving and well-proportioned bins that allow for flexibility depending on storage needs. The door bins are sturdy and generously sized, and the freezer compartments help keep items separated and organized rather than piled together. Materials Build quality feels solid and premium, consistent with Samsung’s Bespoke line. Shelves, drawers, and bins feel durable and well-finished, giving confidence that they will hold up well over time. Features While not overloaded with unnecessary complexity, the refrigerator includes practical, everyday features that enhance usability. Temperature consistency has been good so far, and the overall operation is quiet and unobtrusive. Overall Impression Although it has only been in use for a short time, the Samsung Bespoke 3-Door French Door Refrigerator has delivered a very positive experience so far. The generous capacity, thoughtful layout, and quality materials make it feel like a well-designed and reliable appliance. Early indications suggest this will be a refrigerator that performs well for the long term.
Lovin’ it!
[This review was collected as part of a promotion.] We are really enjoying our new Samsung refrigerator. It is very spacious and great not to have items falling out of the freezer like we did with our previous side-by-side refrigerator! One thing to consider, although we specifically chose this model without handles for its sleekness, it can take some getting used to.
Wonderfully Aesthetic Technology Showpiece !
[This review was collected as part of a promotion.] Beautiful finish on the fridge. I can write messages, grocery lists and whatnot in dry erase pens and it cleans up fast. Ice maker keeps me in ice in both cubed and smaller chips, I love it. The temps stay how I set them and I like that the fridge chimes when I leave the doors open by accident. I also love how it is connected in my Smart Things app. Amazing technology. The water filter is also the easiest I have ever replaced. This is a great fridge and freezer!
Best refrigerator
[This review was collected as part of a promotion.] I purchased the Samsung Bespoke White Glass Refrigerator, and it has been the best refrigerator I’ve had in a long time. The simplicity of the installation of the refrigerator and the functions that it allows you to do inside the door and also in the Samsung SmartThings app make it a very functional and easy refrigerator to get to know. The two different ice types are very convenient, being able to turn the icemaker off or turn off the auto-fill pitcher because we have the beverage center. This has been a game changer. Samsung definitely shows and pushes forward with their innovative ways to make your appliances smart. I am already looking at getting a Bespoke Oven and a dishwasher in the future. With the ability of it being white glass, you can write on the refrigerator with an expo marker. A dry erase marker
Bespoke a fridge to love
We purchased our Bespoke counter depth refrigerator almost 1 year ago. We love the beverage centre; the automatic auto refill. Shelving is well designed. Guests are always impressed when we offer them small or large ice cubes ! storage is excellent both fridge and freezer. Definitely recommend.
Great Refrigerator
[This review was collected as part of a promotion.] I love the fridge it is big and allows me to store so many items that will be needed for the week and for our get togethers it makes it easier to plan ahead and get everything in the fridge the night before. Just absolutely love the water station concealed behind the door with access to shelves in the inner door without opening the whole door, love it. It makes ice quickly and there is so much room for the storage of the ice, and you get 2 types of shaped ice to choose from. The fact that we have the freezer on the bottom and the top has the French doors that open on one side or the other. I can easily store the large items on the shelves and can use the one that folds under for tall items. The front of the fridge stays fairly clean with the no fingerprint material and if it gets a bit smudged up it is easy to clean with a dry cloth. Really enjoy this fridge.










