Vern, we know how important it is to have a toothbrush you can count on, and are happy to help. Please know, we have many quality checks in place to ensure only the best products reach you. This toothbrush should take around 16 hours for a full charge, however, the amount of time the battery lasts can depend on several factors, including frequency and time spent brushing, pressure used, and even the modes being used. The brush head lasting only a week could be caused by brushing too hard -- too much pressure makes the bristles wear faster. Also rinsing a toothbrush under hot water, or soaking it in a solution, will soften the bristles and cause them to wear out more quickly. So that we can help you further, please give us a call at (800) 566-7252.

Sue, we hope your gums are starting to feel much better. Please know, our products are thoroughly evaluated to ensure their safety, when used as directed. Based on your experience, we recommend you discontinue use, and hold on to the toothbrush and brush heads. It may be helpful to try a sensitive mode, along with our Gentle Care brush heads. So that we can help you further, please give us a call at (800) 566-7252.