Thank you for reaching out. We're sorry to hear you had this experience with Purina Puppy Chow, Beef and Brown Rice, Tender & Crunchy Puppy Dry Dog Food. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We'd like to learn more and lend a helping hand. When you have a moment, please give us a call at 1-800-778-7462 (800-7PURINA). We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Puppy Chow Team

We're sorry to hear about your dog's experience. We want to learn more about your experience and offer our help. When you have a chance, please give us a call at 1-800-778-7462 (800-7PURINA). We are available from 8 a.m. to 5 p.m. CST Monday through Saturday. - The Dog Chow Team

Thank you for giving the Purina Puppy Chow, Beef and Brown Rice, Tender & Crunchy Puppy Dry Dog Food a try for your puppies, and we're sorry to hear that it wasn't a big hit for them. We'd like to gather additional information to learn more about their preferences and further assist you. Please feel free to contact us by visiting this link: https://www.purina.com/contact-us. - The Puppy Chow Team