We are deeply sorry to hear about the loss of your Frenchie, and we appreciate you reaching out to share this with us. We are pet owners too, so we understand the heartbreak this brings. Please know that your experience with Puppy Chow Tender & Crunchy Puppy Dog Food will be forwarded to the appropriate department for their review. Making safe and quality formula for other people’s pets, as well as our own, is a responsibility we take very seriously. We are committed to helping pets live long, healthy lives through proper nutrition and care. We would appreciate the opportunity to speak with you and learn more about your experience. Please give us a call at 800‑778‑7462. We are available Monday through Saturday from 8 a.m. to 6 p.m. CST and look forward to speaking with you. – The Puppy Chow Team

Thank you for taking the time to share your thoughts with us and choosing Puppy Chow, Beef and Brown Rice, Tender & Crunchy Puppy Dry Dog Food. As dog lovers and dog parents ourselves, we can assure you that the quality and safety of products are our top priorities. We use only high-quality ingredients that meet our strict code of standards. We truly appreciate you giving it a try and sharing your feedback. - The Puppy Chow Team