Hello Gary, Your feedback underscores how important dependable day‑to‑day functionality can be. Ice production is managed by a small set of conditions that help the system operate normally, and verifying those basics can often clarify what’s happening. Proper ice settings, water supply flow, and normal ice maker positioning all play a role in supporting steady ice production. This guide provides troubleshooting steps for ice production. https://www.samsung.com/us/support/troubleshooting/TSG01207806/ If the suggested steps don’t help restore consistent ice production, connecting with Samsung Care allows our team to review your refrigerator model and help determine next steps based on how the ice maker is currently operating. Please keep this reference number for your records: 1152452329. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Hi Tina, We understand how important it is to feel confident in your refrigerator’s design and overall experience. If you’d like to share more details so we can better understand what didn’t meet your expectations, we are available and ready to assist. You may contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152519917) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

We aim to provide you with a hassle-free experience while using your refrigerator, John. Let's help you out. If your fridge's door hinges are not aligned, you can correct them by adjusting the leveling legs. For details, turn to page 31 of the fridge's manual under "Leveling the refrigerator": https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151884908 so our team can pull up your information when you message us. Have a great day. -John

We understand your refrigerator experience was not ideal, Mo A. We want to engage in a direct discussion to know what is causing your disappointment and address any additional concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151895481 so our team can pull up your information when you message us. Have a great day. -John

Hello there, Thank you for your review of the Family Hub fridge. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Camille