Hi Cassiano, \n\nWe can imagine how disappointing it must feel to experience water and ice maker issues with a brand-new refrigerator, and we’d really like to help make things right for you. \n\nFor the water dispensing issue, please check the guide below for detailed troubleshooting steps. Please click on the embedded link for additional support. \n\nSamsung refrigerator water dispenser issues \nhttps://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all \n\nFor the ice maker concern, refer to the following guide for step-by-step support. You may also click on embedded links found in the guide for additional information.\n\nSamsung ice maker is not working \nhttps://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice \n\nShould you need further assistance, please feel free to get back to us via the following options: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941976) to help our team pull up your information. \n\nThank you. \n\n^Camille

Hi Tina, We understand how important it is to feel confident in your refrigerator’s design and overall experience. If you’d like to share more details so we can better understand what didn’t meet your expectations, we are available and ready to assist. You may contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152519917) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care