We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

It's our pleasure to provide the best product possible to our customers, and we're glad this commitment was reflected in your experience using the LG 27 cu. ft. Side-By-Side InstaView™ Refrigerator, model LRSOS2706S. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee

Hi, thank you for your review. We're glad to hear your fridge is back in working condition! We're available for your support should you need additional assistance. Please see our contact options here: https://www.lg.com/us/support/contact. ^Chris

Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG Refrigerator Icemaker. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki