We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha

Thank you so much for bringing this issue to our attention. We completely understand how frustrating it can be when things aren't working as they should. Please know that we take all problems very seriously, and we are absolutely committed to resolving them for you as quickly as possible. If you ever need assistance, please don't hesitate to direct message us on Facebook or Twitter using the handle @LGUSSupport. It would be a pleasure to help you in any way we can. To expedite the process, please include the model and serial numbers of your refrigerator when you message us. Thank you for taking the time to reach out! ~Rita

Hey there, that's not what we like to hear! We strive for a high level of products and standards, and it is unfortunate to hear this has been your experience so far. Please send us a private message via our social media accounts, @LGUSSupport, so we can assist you more in detail. ~Tegan