We’re sorry to hear that you didn’t have a great experience with our service. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, or you can reach us at our customer service line at (800) 243-0000, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

Hi. Thank you for sharing your experience regarding your LG LRSOS2706D Refrigerator. We always aim to engineer dependable kitchen appliances with innovative ice features, and we want to help ensure your system produces perfect ice smoothly without interruption. When an ice maker experiences frost accumulation or freezing, we recommend checking that the freezer temperature is set to the optimal level between minus six and eight degrees Fahrenheit and ensuring that the water line pressure is strong enough to fill the mold properly. You can explore additional guidelines for managing your ice system by visiting our official resource page at https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901 for detailed instructions. If you require further support to get your ice production running flawlessly, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can investigate your options and help you directly. ^James

Hi! Congratulations on the new place! We are so happy to help you settle in with a fresh LG Refrigerator to replace the old one. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James

Hello, Ghaith! We work continuously to improve the quality of our products, and your feedback is so important to us, it will not go unnoticed. This will be shared with our specialist teams for future product developments. If you would also leave your feedback on our LG website we would appreciate it: https://www.lg.com/us/support/feedback. If you do need any future assistance just send us a direct message us through Facebook or Twitter with the hashtag @LGUSSupport, including the LG Refrigerator's model and serial numbers. It will be our pleasure to assist you. ~Rita

Your safety is our number one concern! We are sorry to hear about the unfortunate circumstances you experienced with your LG Side-By-Side Refrigerator. With that said, we are happy that you were able to receive quick repair services, and if you ever need future help, just send us a private message on Facebook or Twitter using the hashtag @LGUSSupport, including your case number, and we will take it from there! ~Rita