Hi, Jackie. Thank you for reaching out. We totally get how important it is to receive your LG Refrigerator (LRSOS2706S) model on time, and we really appreciate you letting us know about the extended transit and communication issues. We&#39;re here to help you get ready for when your unit arrives so you can start using it as soon as possible.<br /><br />Once the refrigerator is delivered, one helpful step is to ensure it has proper clearance on all sides to allow for optimal airflow, which supports efficient cooling from the start. You can also review product details and setup guidance here: https://www.lg.com/us/refrigerators/lg-lrsos2706s-side-by-side-refrigerator and https://www.lg.com/us/support/product/lg-LRSOS2706S. If you need further assistance, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here for you! ^Juvy

Hi, Melissa. Thank you for sharing your experience with your LG Refrigerator. We appreciate your feedback regarding the refrigerator control panel failure and the frustration of having the part on back order without a clear timeline, especially during the holiday season. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this refrigerator repair and parts availability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for future reference on LG appliance repair and support services: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-control-panel-that-will-not-respond--20153121171275. ^James

Hey there. We are committed to providing you with the best possible experience with your LG refrigerator, and we are here to assist you in any way we can. If you are experiencing issues with ice shooting everywhere, we recommend trying the steps outlined in these articles: http://spr.ly/6425wURHJ. Please let us know if these steps help you, or if you require further assistance, send us a private message on social media @LGUSSupport along with your contact information, model, and serial number. We are always here to help you! ^ Diego

We appreciate you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG refrigerator, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly

Hey there, Maria. We appreciate your review on the 27 cu. ft. Side-By-Side InstaView™ Refrigerator. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony