Customer reviews for LG 27 cu. ft. Side-By-Side Refrigerator with InstaView forVerified Purchase
such a great addition
Getting ready to renew our kitchen and this is such a great addition, so beautiful with stainless steel and my son loves the glass visibility with the fridge. So much space and love the craft ice feature; overall experience so far is amazing!!!!
Awesome, very nice setup going on! We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and qualities. Every team member here appreciates your feedback, as this motivates us to continue developing our products and services. Welcome to the LG Family and we look forward to a future review! ~Tanisha
Verified Purchase
Great Fridge
[This review was collected as part of a promotion.] A big improvement over what I had. The one issue I have are the placement of the openers on the door. It's a little cumbersome. Everything else is thought out and laid out brilliantly
Support was there while under Warranty.
We enjoy this machine especially the craft ice maker. . It did fail but LG did mail me s new one after going through the diagnostic flow chart with the call taker.
Hi! Appreciate you sharing your experience with your LG LRSOS2706S — always great hearing how much the craft ice maker adds to the fun, and we’re glad the replacement process got you back up and running after walking through the diagnostics with our team. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Great Fridge, Sam's Club Delivery Pretty Horrible
Great fridge, would not recommend buying from Sams Club. Their delivery window of 7am - 7pm was crazy, then delivery was canceled at 7:34pm (after taking off work and waiting). Had to reschedule the delivery, another 7am-7pm delivery window. Sam's said it was on their delivery contractor, RXO; RXO hung up repeatedly when called, when they finally answered, they said it was on Sam's Club swamping them with required deliveries. Neither were any help. Would absolutely recommend this LG refrigerator, but buy it from Lowes (lowes.com) or Home Depot (homedepot.com). Even direct from LG would be worth a try (lg.com).
Hi, Rick. Thank you for sharing your experience. We understand the importance of a smooth delivery process, especially when you've allocated time for it. We're pleased to hear that your LG Refrigerator (LRSVS2706S) model is performing well and meeting your expectations. For your model, a helpful tip is to ensure the refrigerator is leveled properly after installation, as this supports optimal cooling and ensures proper door alignment. You can also explore product guides and installations here: https://www.lg.com/us/support/product/lg-LRSVS2706S.ASTCNA0. We want to take a closer look at what happened with the delivery coordination. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can assist further. ^Juvy
Total Waste of Money
The absolute worst major appliance purchase in my life. On paper this looks like a great choice, but in the real world it's all a load of Who Shot John. Problematic from day 1. Had to be coaxed into atarting. Thought I was starting my old Chevy. It was start then die. THEN there's the smell and the taste of the ice. It was like they were dipped in chlorine. Never went away. ICE WATER? No way. Never had a fridge deliver warm water. (yes I was hooked up to cold water) and the taste was on par with the foul tasting ice. As for In Door Circulation. Never once did I feel or see cold air coming from those vents. Don't waste your money and time. I got a refund and went with SAMSUNG
Hi PWalker, we understand your experience fell short of our quality standards and are here for support should you need further assistance. Should you be inclined to, feel free to leave your input about your experience here: https://www.lg.com/us/support/feedback. We'd appreciate your submission as we rely on customer feedback to identify areas of improvement and improve our customer experience going forward. ^Chris
Buyer beware
Pros: LG makes esthetically pleasing products. Cons: EVERYTHING ELSE!!! I purchased a 4 piece LG appliance package several years ago, and THEY WERE GORGEOUS! Fast fwd several weeks, and the microwave started setting vegetables on fire. They sent a tech out, and they claimed they couldn't find anything wrong. Eventually, we ended up having to replace the microwave with a different brand. A few weeks after that, we noticed the dark grey finish began to peel away from the entire front of both oven doors. They said it was cosmetic and initially refused to repair it. We'd only had the set a few months at that time. Not even 5 months after receiving my appliance package, the ice maker went out, and the foods weren't completely freezing. I contacted the company several times. They sent a repairman who stated that the compressor was bad and needed to be replaced. Fast FWD 5 years, and we have gone through 3 compressors. And we lost THOUSANDS of dollars worth of food each time. We always keep a lot of frozen meats and vegetables in the freezer because I cook at least 3 meals a day; we don't eat out. I called so much trying to get them to be fair and satisfactorily repair the refrigerator that a female upper level member of management stated that they would sue me for harassment because they'd already sent a repairman to fix the issue and that it was no longer under warranty. I proved that this was a lie by jumping through hoops and providing documentation supporting the fact that my appliances were still under the one year warranty, and they still gave me a hard time. Long story semi-short, MANY people were having the same problem, and there was a class action lawsuit against LG. It caused them to find a temporary bandaid to appease the restless masses. Even after they sent a repairman who was supposed to address the issue of the compressors failing, it STILL keeps burning out compressors and is now ready for the scrap heap. THE ONLY WAY I'D EVER BUY ANOTHER LG APPLIANCE IS IF THEY WERE THE LAST MANUFACTURER ON EARTH, AND THEY WERE HOLDING MY FAMILY HOSTAGE TO FORCE ME INTO MAKING THE PURCHASE. DO NOT GET SUCKED IN BY THE LOOK OF THEIR APPLIANCES, YOU WILL BE SORRY IN THE END.
Hi, there. We would like to express our gratitude for reviewing your experience with our LG Refrigerator ( LRSOS2706S) model. We understand how frustrating it can be when appliances don't meet your expectations and cause inconvenience. Please know we strive to provide reliable, high-quality products and excellent customer service that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Your feedback is important to us, and we will certainly pass it on to our team for further evaluation and improvement. Please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products and services. ^Juvy
Refrigerator
We ordered this refrigerator Nov 10th. It is Dec 20th and we still have not received. We have called several times with no satisfaction. Excuses after excuses and is still in transit from New Jersey. We are so disappointed. We will not buy anymore appliances from Sam’s.
Hi, Jackie. Thank you for reaching out. We totally get how important it is to receive your LG Refrigerator (LRSOS2706S) model on time, and we really appreciate you letting us know about the extended transit and communication issues. We're here to help you get ready for when your unit arrives so you can start using it as soon as possible.<br /><br />Once the refrigerator is delivered, one helpful step is to ensure it has proper clearance on all sides to allow for optimal airflow, which supports efficient cooling from the start. You can also review product details and setup guidance here: https://www.lg.com/us/refrigerators/lg-lrsos2706s-side-by-side-refrigerator and https://www.lg.com/us/support/product/lg-LRSOS2706S. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Verified Purchase
Loving my new fridge!
Got my fridge delivered last week. So far extremely happy. Love the craft ice. I hope it lasts for years to come.
What a great time for slow melting ice for the summer! We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Verified Purchase
Fast and easy
[This review was collected as part of a promotion.] Easy service, super easy instructions and easy to set up. Great customer service
Verified Purchase
New appliances
I bought this new refrigerator and I just love it! It’s so nice and it’s smart capability is amazing