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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator
4.6 out of 5 stars
stars
1,029 ratings1,029 reviews
  1. 5 stars77% (797)
  2. 4 stars15% (154)
  3. 3 stars2% (25)
  4. 2 stars1% (14)
  5. 1 star4% (39)
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Showing 541-550 of 1,029 reviews
Nov 12, 2022
Reviewer name: Shopping4Lici
4 out of 5 stars
4 out of 5 stars review

Very spacious and great features

[This review was collected as part of a promotion.] I bought this a little less than a month ago. So far, I am loving it. There are a few design features that could improve. One is the need to open both doors when accessing the veggie and deli drawers opposite the beverage center. I do love the endless organizational possibilities and that I do not have to open the whle fridge to grab a quick snack Overall, I do love this refrigerator.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Jan 6, 2025
Reviewer name: SoftwareTechie
5 out of 5 stars
5 out of 5 stars review

Every Kitchen Essential

[This review was collected as part of a promotion.] I recently purchased the Samsung Bespoke 3-Door French Door Refrigerator (30 cu. ft.) with Beverage Center in Stainless Steel, and I couldn't be happier with my choice! This refrigerator perfectly combines style, functionality, and innovation.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Sep 10, 2023
Reviewer name: Real life review
3 out of 5 stars
3 out of 5 stars review

Wish I would have bought something else

[This review was collected as part of a promotion.] The only feature I was really interested in was the dual ice makers. The two different sizes of ice is a nice feature, but it doesn’t produce enough of either size ice to keep up with demand in a two adult household. I wish I would have bought a cheaper refrigerator since I still need to buy ice. Not sure what advantage the Wi-Fi connection is, the only thing you can really do, is turn the ice maker on and off. It doesn’t warn you if the internal temperature exceeds a certain setting, and it won’t even tell you the current temperature of the refrigerator or freezer

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
reply from SEA Care

Hi there, We understand how it feels going all through this with your fridge. Let's boost the ice production from the ice maker. Connecting the fridge to the internet lets you take advantage of the SmartThings App, wherein you can control the fridge's temperature and other functions and monitor it remotely. Kindly visit the link below for recommendations on steps to take when the ice maker doesn't produce enough ice. Ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146272191, to help our team pull up your information. Have a great day! ^Chrystel

Jan 22, 2023
Reviewer name: Rhonda
4 out of 5 stars
4 out of 5 stars review

Nice and quiet

[This review was collected as part of a promotion.] We have had it for about a month now. We accidentally ordered the three door rather than the four door but this one is working out well. Love the water pitcher feature. I am not happy at all about the finger prints all over the top and bottom of the two refrigerator doors since we got the stainless steel.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Dec 13, 2023
Reviewer name: Dave
5 out of 5 stars
5 out of 5 stars review

Lots of room for a counter-depth refrigerator.

[This review was collected as part of a promotion.] Everyone loves this new refrigerator. We purchased this counter depth fridge to replace a standard depth unit in the kitchen but have found the Samsung Bespoke is actually easier to use and holds just as much. The finger print resistant surface is easy to clean and looks great.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Sep 15, 2023
Reviewer name: Linda M
4 out of 5 stars
4 out of 5 stars review

Refrigerator great-customer service not so

We bought this refrigerator and fell in love with the features. We love the idea of changing colors. Glass is much easier to keep clean than stainless!! However one of my shelves the white decorative design is coming off. Well customer service just can’t figure out what shelf to send me… I’ve had 2 wrong ones sent after numerous phone calls. I’m at my wits end. Bottom line product is good but if you need to deal with customer DON’T!!! Deal with the problem or buy something else.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Jul 11, 2025
Reviewer name: Marisa
3 out of 5 stars
3 out of 5 stars review

Good fridge but not worth the trouble

[This review was collected as part of a promotion.] Very nice refrigerator with beverage center. Ice maker doesn’t produce much ice, but we make it work. The service for Samsung is still not great, I’m still waiting for them to come out and fix the left door since May.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
reply from SEA Care

Hi Marisa, We know how it feels to deal with your fridge's ice maker. We're glad to help. We have shared a link below with steps to help wth your ice maker that does not produce much ice. Please check the embedded words for more details. The ice maker is making some ice, but not enough https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough We'd love to speak with you to provide further assistance needed for your refrigerator door. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149948121) when you message us so our team can retrieve your information. Thank you. -Kimberly

Oct 14, 2025
Reviewer name: Amanda
1 out of 5 stars
1 out of 5 stars review

Poor cooling, icemaker malfunction at 1yr 4mo

We noticed very early after receiving the refrigerator that food was not keeping as it should. We saw from other reviews that temperature maintenance was an issue with some Samsung models. We purchased a digital thermometer that would record high, low, and current temp and placed it in the back of the refrigerator. We learned temperatures varied widely, rarely, if ever, getting to the refrigerator setting (see attached photo). We worked around this by keeping very perishable items in our old 12 year old Samsung we moved to our garage. Recently we opened the freezer to see one of the ice makers was leaving a sheet of ice, rather than cubes. Unfortunately, because the unit was installed in June of 2024 and it is now October of 2025, and the manufacturer warranty is only one year, we are faced with the cost of diagnosis, repair (if possible), or purchasing a new unit. I am disappointed that such a costly product does not function as it should and needs service or replacement within such a short amount of time. I do not recommend this product.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
reply from SEA Care

Hi Amanda, We understand how inconvenient it must be to experience cooling and ice maker issues with your refrigerator, and we’re more than willing to assist you in resolving these concerns. Please click on the article title “Refrigerator, Freezer, or FlexZone is not cooling enough” for support on the cooling issue you are experiencing. There is a video attached and embedded links — we suggest that you click on them for additional support and information. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ For the ice maker concern, please follow the steps for troubleshooting and click on the embedded links for additional support. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further assistance, you may contact us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151034859) to help our team pull up your information. Thank you. ^Camille

Oct 28, 2025
Reviewer name: Bill from Maryland
5 out of 5 stars
5 out of 5 stars review

This is a great Refrigerator.

[This review was collected as part of a promotion.] This is easily the nicest refrigerator we have owned. I was a bit concerned about prior reports about Samsung appliances but we love all our new appliances. My kids LOVE the water door and the dual ice cubes. The design is clean and changing the filter is super simple. There is more than enough room and the flexibility makes it super customizable. It's a fairly great refrigerator.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Oct 4, 2023
Reviewer name: Angela
4 out of 5 stars
4 out of 5 stars review

Good, but…

[This review was collected as part of a promotion.] Overall satisfied but 2 design elements bother me that I originally thought wouldn’t. 1) Not having ice on the outer door 2) Not having handles on the door. Aesthetically, glass looks amazing but next fridge will have both on the door. Also, not happy that I had to buy the fridge with the white panels and pay extra $$$ for the blue panels. Seems to make sense to just order the fridge with the blue panels… now I have the white panels just sitting in my closet. Otherwise happy with operation and roominess.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917