Hi Yawa, Washer reliability and effective drying, including concerns like leaking water, are important for keeping laundry routines running smoothly, and we understand how much that matters. You can often improve water performance by reviewing a few common setup and usage factors. Please review the link below for additional guidance. If you still need help, click “No” at the end to continue with further support options: https://www.samsung.com/us/support/troubleshoot/TSG10001007/ Ensuring proper balance helps your washer spin efficiently and deliver better drying results. You can explore the link below for more details. If you need further assistance, simply select “No” at the end of the page to continue getting help: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152540945) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care