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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars
907 ratings907 reviews
  1. 5 stars81% (736)
  2. 4 stars12% (113)
  3. 3 stars2% (17)
  4. 2 stars2% (17)
  5. 1 star3% (24)

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Showing 151-160 of 907 reviews
Jan 27, 2026
Craig
1 out of 5 stars review

Worst company and product ever….save your money

This is the worst fridge ever! Do not waste your money. The warranty is a lie. Samsung will send out a company to steal your money then tell you they can’t do the work. Samsung is horrible. Took 8 weeks lawyer year for them to honor the warranty and replace the cooling system in a 1year old fridge. Then one year later and the cooling system and ice maker go out again. Now Samsung is saying it’s still warranty but they can’t get anyone out to fix it. Even though I have found 3 companies that will fix it. Samsung is the worst company in the world to deal with when it comes to a warranty. This makes 2 years in a row that my family and I have been without a fridge for 8weeks (first time) and 4weeks so far this time and still no fridge. Honestly save your money no matter how much you like the product, because your dealing with a company that doesn’t care about you or your family’s inconvenience, they only care about themselves and they will drive you up a wall until you decide to give up and go buy something else. Take my word for it. This is a horrible investment and this is the worst company I have ever felt with when it comes to them backing there product.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
reply from SEA Care

Craig, we understand your experience with your refrigerator's repair was not ideal. We want to have a direct conversation with you to discuss your overall experience, review alternative fixing options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151944652 so our team can pull up your information when you message us. Have a great day. -John

Feb 6, 2026
Robinsoc
5 out of 5 stars review

Beautiful refrigeraatof

[This review was collected as part of a promotion.] Beautiful appliance. I like the automatic refill pitcher and I can infuse my water. There is more room in this refrigerator than in my older one. I like having a dedicated vegetable drawer. The clean lines inside and outside appeal to me.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Feb 28, 2026
TKAT
1 out of 5 stars review

Not very user+friendly

This unit is not very user friendly. To get ice, you have to open the freezer door, slide open the ice drawer, and it usually drops ice behind the drawer. Then you can open the beverage center door to get water. My recommendation is to simulate how you would interact with the unit before you purchase and regret it afterneaa.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
reply from Samsung

Hello TKAT, thank you for sharing your experience. We understand how important it is for your refrigerator to offer convenient access to both ice and water, and we appreciate you letting us know about the extra steps you've encountered. To help lessen ice falling behind the drawer, ensuring the ice bucket is properly aligned and seated level can make a noticeable difference. You may also find this short guide helpful, as it covers useful tips for ice‑related concerns on your model: https://www.samsung.com/us/support/troubleshoot/TSG10007221 If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels. Facebook Messenger: https://m.me/samsungsupportX: https://x.com/messeges/compose?recipient%20id=18768513 Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please keep this reference number for your records: 1152189824 We are here to ensure you feel supported every step of the way.

Dec 19, 2025
Craig
5 out of 5 stars review

Great Fridge

[This review was collected as part of a promotion.] lol Samsung spoke refrigerator as many great features options. The deli drawer is very huge and can be divided in a various section depending on your needs also the ice Ice cubes with both size are great. The regular ice cubes in the nugget ice cubes with the scoop and it’s a little holding case very conveniently located in the freezer drawers.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Jan 17, 2026
BG’s Fridge
3 out of 5 stars review

Mostly good !

We received this refrigerator just before Xmas. It’s gorgeous! Ice and water is fantastic. Well organized. Looks beautiful ! BUT….. tons of fingerprints on the front of refrigerator! Also the panels dent easily ! From that point of view I am frustrated. But as a working appliance… is wonderful.

Review from Samsung Canada
Helpful?72K17DQAVWKM14075766207
reply from SECA CS

Hello BG's Fridge, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Dec 8, 2025
Luna2025
1 out of 5 stars review

Had to replace Samsung fridge with this one, the finishis horrible , already has a mark , tried to rub it out with a soft cloth a actually made it worse, considering the other one I had for 5 yrs and not a mark on it Water station is fine, hope it does not leak like the first one

Review from Samsung Canada
Helpful?72K17DQAVWKM14075766207
reply from SECA CS

Hello Luna2025, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Dec 20, 2025
Denny
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] For a counter depth refrigerator this one is fantastic. Designed to hold plenty of food in convenient places. The beverage center is an added plus as is the flex zone drawer. Temperature holds steady in all areas. The smooth front without handles is a pleasant feature in the kitchen. It is well made and easy to move. The stainless steel finish is quite pretty and fingerprint resistant. The freezer with the ice maker allows a large capacity for frozen food. The two vegetable drawers are handy and each one can be accessed by opening only one door.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Dec 22, 2025
Wayne
5 out of 5 stars review

Great Refrigerator!

[This review was collected as part of a promotion.] The Samsung Bespoke counter depth refrigerator is a great appliance. With the novel beverage center, dual ice maker, and WiFi connectivity, it's features are truly remarkable. Further, with the current promotional offer to obtain two additional door panels, the color can be changed if your preferences change. We are very happy with this purchase!

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
Mar 23, 2026
AbbHenn
1 out of 5 stars review

Didn’t last more than 2 years.

I’ve had the refrigerator less than 2 years. The compressor is out and was told it’s not worth fixing. Because I didn’t get an extended warranty it’s just garbage. I’ve tried to contact Samsung but only get AI telling me my product is out of warranty. Do not recommend.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207
reply from Samsung

Hi AbbHenn, We value the time you spent sharing your thoughts about your Samsung refrigerator. Feedback like yours helps guide improvements to our support process and overall customer experience, giving us clearer insight into what customers encounter and where we need to focus our efforts to deliver more reliable and responsive support. To ensure you receive the appropriate assistance, there are several ways to reach our support team with your reference number 1152289753, and you may choose any of the channels listed below Facebook Messenger: https://m.me/samsungsupport X (formerly Twitter): https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/sa We’re always happy to help and appreciate the opportunity to assist further. Thank you for your feedback. Meneleo Samsung Care

Dec 29, 2025
Chrissey
5 out of 5 stars review

Beautiful

[This review was collected as part of a promotion.] So far we are very happy with our new refrigerator, it looks great and we are happy with the setup inside of it, we were very hesitant about having the water inside the door instead of outside, but we love it. I would have to say the worst part is trying to get my extra panels as part of our purchase rebate, it seems impossible to find a human being.

Review from Samsung US
Helpful?72K17DQAVWKM14075766207