Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi Kittykat, We appreciate your feedback on the quality of the CU7000 TV. I have a few recommendations which may improve your experience. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you need help with settings or have any questions, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Cgjs, We appreciate your feedback and are happy to hear you are enjoying your CU7000 TV. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! You can also control your television with your Android or Apple device via the SmartThings App. Simply download the app, sign in to your Samsung account, and connect your TV! I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor