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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,383 ratings1,254 reviews
  1. 5 stars73% (1,004)
  2. 4 stars19% (261)
  3. 3 stars4% (58)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 891-900 of 1,254 reviews
Feb 21, 2024
Reviewer name: Timmskmw
3 out of 5 stars
3 out of 5 stars review

Sound going out.

Bought this TV about 8 months ago and the sound has started going out, not sure what is going on. Waiting for Samsung to verify my warranty so I can get it fixed but it seems way too early for something to go wrong with it. Otherwise a great TV.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Advisor

Hi Timmskmw, We appreciate your review and for letting us know you are experiencing sound issues with your CU7000 TV. While you wait for Samsung service, you may want to try the below troubleshooting steps. First, you may want to ensure you are running the latest Firmware. Go to Settings> Support> Software Update. You can easily update from there. Next, we recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. I hope your issue is resolved quickly. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 1, 2024
Reviewer name: claude frenette
1 out of 5 stars
1 out of 5 stars review

run away from samsung

screen stop working after 40 months of 1hour/day use.after reading reviews and comments that tv should be recall by samsung.we have 4 samsung tv in the house but it's the last samsung product we buy for sure

Review from Samsung Canada
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Support Team

Hello, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/).

Sep 13, 2023
Reviewer name: User1025
5 out of 5 stars
5 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] Clear picture, fast loading. Overall a great quality tv. Recommend to anyone who is looking to upgrade their tv.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Nov 11, 2023
Reviewer name: zeke
4 out of 5 stars
4 out of 5 stars review

could be better

purchased this a month ago, happy with the quality, however, trying to connect other devices to it are sometimes impossible, ie cd players as an example, even with conversion kits, still having trouble connecting, other than that, pic is beautiful

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
May 31, 2024
Reviewer name: TKMobile
5 out of 5 stars
5 out of 5 stars review

The Perfect Fit!

I have been in need of a new tv for a while and I'm so glad that I made this purchase. This tv has great sound quality and great picture all for a great price!

Review from Samsung Canada
Helpful?5LGXVQOCK4DK13976515511
Sep 27, 2023
Reviewer name: Jordan charney
5 out of 5 stars
5 out of 5 stars review

Awesome quality

This tv is the best tv i ever had . All the smart features are easily accessible and work great . The quality of the picture is amazing i love watching sports snd movies !

Review from Samsung Canada
Helpful?5LGXVQOCK4DK13976515511
Nov 12, 2024
Reviewer name: Meadow
4 out of 5 stars
4 out of 5 stars review

Great TV!

We purchased this TV through a wifi promotion deal, and we have been very pleased with the picture and resolution! The sound is great too. My husband uses it for his games mainly, and it always has good a picture and keeps up with the fast motions.

Review from Samsung Canada
Helpful?5LGXVQOCK4DK13976515511
Oct 14, 2024
Reviewer name: LovePrada
5 out of 5 stars
5 out of 5 stars review

Love my TV

[This review was collected as part of a promotion.] I love my Samsung TV I love to watch my daily devotional every morning, and watch movies. So delighted! Lucy

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jun 8, 2024
Reviewer name: Jazzzy
4 out of 5 stars
4 out of 5 stars review

Great features

[This review was collected as part of a promotion.] This product has great features. Like the gaming selection for the X box app. The only issue I have is understanding the remote is hard to figure out.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jan 16, 2024
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

I don't like the remote control, the tv is great

I don't like the remote control, its very difficult to use. I have yet to find a way to brighten the picture, but I am sure I will. The remote control I am not happy with.

Review from Samsung Canada
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.