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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,386 ratings1,257 reviews
  1. 5 stars73% (1,005)
  2. 4 stars19% (262)
  3. 3 stars4% (59)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 441-450 of 1,257 reviews
Oct 17, 2023
Reviewer name: SamsungCustomer2023
1 out of 5 stars
1 out of 5 stars review

Doesn't work

[This review was collected as part of a promotion.] The television has had many problems, including repeatedly turning off and on, requiring multiple restarts and power cycles. I would not recommend this television to anyone looking for a new television.

Review from Samsung US
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reply from Samsung Advisor

Hi SamsungCustomer2023, Thank you for purchasing the Samsung CU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly. Please try a few troubleshooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in. 4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 31, 2023
Reviewer name: Crabbage
4 out of 5 stars
4 out of 5 stars review

Happy with TV, but have to keep signing in to app

[This review was collected as part of a promotion.] We have internet TV, with main app being Direct Stream TV. Every few days I have to sign in to app, only on this new Samsung…none of my other TV's. Coincidentally I saw that issue in the reviews before I made the purchase. My biggest issue was that wall bracket mounting screws are not included with TV and the screws with bracket were a different size. Oddly, the screws are included for the stand. Why not standardize the screw size to be used with stand or wall bracket? Did I just blow your mind?

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Brand Ambassador

Hi Crabbage, Thank you for your feedback on the CU7000D TV. I have a few troubleshooting tips that may resolve the issues you are experiencing. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, let's ensure your DirecTV app is also up to date. Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the YouTube app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the YouTube app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm. Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Youtube” and then select “Reinstall.” Regarding the accessories needed to wall mount your TV, please know that we do not include wall mount screws because not every wall will require the same type of screw. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 18, 2023
Reviewer name: Rica08
5 out of 5 stars
5 out of 5 stars review

The product is great

[This review was collected as part of a promotion.] I am not really a fan of TV since nowadays you can do all the watching in the mobile that is the reason why it was only recently that I bought a TV. And as soon as I started watching, I was all wrong. It was more enjoyable watching it on Samsung TV as the experience was different. I get to sig back and relax and enjoy the screentime. Now, i am already watching tv and doing movie marathons the entire week especially on weekends.

Review from Samsung US
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May 31, 2023
Reviewer name: DaTruth
5 out of 5 stars
5 out of 5 stars review

AWESOME!!!!

[This review was collected as part of a promotion.] I'm Retired so I find myself watching more TV than before. As I began to explore, I realized that I had not gotten the full potential of this Samsung 70" TV as there were features and options I had yet to discover. I'm not very technologically savvy but I Love this Brand and Now own 3 Samsung TV's...... 43", 50", and a 43" inch. Great Job Guys!!!!!! Awesome!!!!

Review from Samsung US
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Jul 5, 2023
Reviewer name: maxiwoofus
4 out of 5 stars
4 out of 5 stars review

Happy Customer

[This review was collected as part of a promotion.] I use my TVs for viewing cable and streaming shows. Nothing fancy, just want good quality at a fair price...and that is what I got. It was nice to have the TVs delivered. I got 2 of them. I also got a 70 inch TV.

Review from Samsung US
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Sep 11, 2023
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Amazing television set

[This review was collected as part of a promotion.] The picture and clarity are super brilliant and unmatched by any other brand. I love Samsung television sets and will only buy this brand. Great products all the way around. I have all Samsung products in my home.

Review from Samsung US
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Jun 1, 2023
Reviewer name: AuntieAnn
5 out of 5 stars
5 out of 5 stars review

😮 SURPRISE😮

[This review was collected as part of a promotion.] Wow! This TV is even smarter than my 65 inch. I was pleasantly surprised at all the features it has and all the included extras. I was hesitant to buy, but I love it. I can even play video games on it. I no longer have to play on my tiny phone or computer screen. At 75 years old, I need this big screen and I am loving my new TV!❤️❤️❤️

Review from Samsung US
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Sep 28, 2023
Reviewer name: CashBeach
4 out of 5 stars
4 out of 5 stars review

Great picture awesome sound glitch free plenty of

[This review was collected as part of a promotion.] Great for gaming awesome picture quality for movies every console a hookup has great it's in my quality Smart TV feature has plenty of apps I'm never just pointing in something to watch my kids to get multiple my wife just put a new one in her room Netflix Hulu for Pluto and all of the above the PS3 PS4 PS5 Xbox One Xbox 360 all of it is great picture quality

Review from Samsung US
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Aug 9, 2024
Reviewer name: SamsungTv
5 out of 5 stars
5 out of 5 stars review

This product is great

[This review was collected as part of a promotion.] This TV has great sound and picture. I watch baseball games a lot and the picture is so crisp and detailed. The menu has many options.Overall this has to be one of my best purchases. I highly recommend it.

Review from Samsung US
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Sep 19, 2023
Reviewer name: Laurasan
5 out of 5 stars
5 out of 5 stars review

Updated TV

My husband I bought this TV three weeks ago to replace another Samsung TV that we purchased 6.5 years ago and that had worked flawlessly since. The only reason we bought a new one was because our older one would not supposed certain apps (Apple TV, PBS Passport, etc) that we wanted to use. We love the slightly larger size of the new TV and the picture clarity.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511