Ajcq, Thank you for sharing details of your experience with the Netflix app. This may be related to your network connection and quality. We suggest you try the following: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care. I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi Tony G, Thank you for your review of the 43" CU7000D TV. I'm glad you are enjoying the TV's Crystal Processor with 4K UHD Upscaling, allowing you to watch the content you love upgraded to dazzling 4K resolution. If there's anything we can do to help you, please do not hesitate to reach out to us. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor