We pride ourselves on offering oral care products that our consumers know they can count on, and we are disappointed to hear that one of the Oral-B iO2 Toothbrushes in your twin pack was not working. All of our products go through numerous tests to ensure they reach you in perfect condition, so this is not something we would expect. It sounds like our team has spoken to you about sending that in to one of our service centers, but if you are having any issues with that online submission, we would be happy to see how we can assist you with getting back to your normal brushing routine. Please feel free to contact our team at (800) 566-7252.

We aim to impress you with our iO Toothbrush, JB, so this isn't the experience we would expect you to have. We do extensive quality testing to ensure our brushes' perfect quality and performance, so we would like to learn more and help you with this. Please give us a call at (800) 566-7252.

We never want you to feel disappointed when investing in a new toothbrush, so we understand how frustrating it is when you can't reach all of your teeth while brushing, and we'd like to help. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are designed to be comfortable and easy to use for a wide variety of consumers. We understand everyone's mouth is different, and preferences vary from person to person, so we greatly appreciate your feedback. So we can learn more about your experience and help you further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.