Turbo Tax is easy to use. I've been using it for almost 15 years. Only concern is that the software is getting very expensive to purchase. Please keep the cost down as much as possible. I know several people who are planning to stop using your software for this reason only. Please keep this in mind. Thank you!

It has been several years since I have used Turbo Tax on my own. I needed help and called an assistant/expert. "T" was very patient and kind. I should have been able to follow her directions faster, but my thoughts were in a rut. She solved all my problems and never once lost her professionalism. Thank you for hiring talent with wonderful people skills.

Too hard to use. Only used again this year because I had a big capital gain last year and wanted to follow through on the information. I made the payment, the return was rejected because the IP Pin was not entered. After I corrected the IP Pin error, Turbo asked me to pay again. Geez! The program should have asked for the IP Pin during review and should not have processed the payment until all errors had been fixed. Did the IRS get the payment the first time? I hope so. Is there a way to check? File and Pay are two different issues with the IRS. Thanks for screwing this up.

Well, it did everything I needed to do to file my taxes - especially including my IRA deduction mess along with my social security payment as I still continue to work. No major hassles or questions! The IRA deductions or non-deductions and rules are not easy to understand. Even if I asked a professional tax person, I'm not sure what I need to ask!

I contacted the online/phone support option for completing an amendment to my already filed tax forms and they were so very helpful. The process was easy to complete, and the help was everything I needed. The two people that I talked to were very courteous and helpful. The person helping me with the amended form helped me look at everything I needed to get the corrections made and submitted. Thank You.

I'VE COMPLETED MY TAX RETURNS USING TURBOTAX FOR MANY YEARS. I LOVE BEING ABLE TO DO THEM MYSELF TO MAKE SURE I UNDERSTAND WHAT IS EXPECTED. I FOUND THE TOOL TO BE EASY TO FOLLOW. I HAVE NOTICED IN RECENT YEARS THAT I'M HAVING TO COMPLETE MORE FORMS, ESPECIALLY THIS YEAR AND I AM NOW GETTING TO THE POINT OF TURNING THIS TASK OVER TO SOMEONE ELSE AND PAY THEM TO COMPLETE MY TAXES.

As in years past, easy to use and predictable. Additional "connect/talk to expert" experience was disappointing. I hope I explained it well and followed his instructions correctly, Using desktop software so he could not see what my desktop screen. There should be an easy way to include desktop visual.

Had problems updating the Turbo Tax 2024 software. It would not load the update after I had uploaded 3 updates previously. I had to manually download the update from the Turbo Tax website to get the product working again. I have never had this problem before and I have used Turbo Tax for 15 years. VERY DISAPPOINTED !!!

As usual, TurboTax was generally easy to work with and accurate. I like prefilling some data from last year's return and comparison between this year's return values and last year's. I had an unusual item this year, timber sales on property in another state. I had trouble finding how to enter data, but called TurboTax help and agent realized income was actually reported on wrong 1099 form! She walked me through how to get it correctly entered and complete my return. She was knowledgeable and patient.

Just the worse program. Total lack of clear and concise written instructions. Constantly have to search for explanations, because turbo tax does not provide instructions. Double paid state of Arizona taxes because of an unnecessary pop up that implied a direct payment of taxes. This was completely ridiculous. Turbo tax is the worse.