It was difficult to get to talk with anyone at TurboTax about a very unusual experience. I spent 2 days trying to fix the problem (I accidently interrupted the installation and couldn't find help to continue with the installation.

Amended return 1040X was not available for a while. Finally received an email after requesting for date it would become available stating I had to update the software. It wasn't clear how to accomplish this.

every screen is an opportunity to spend money on unnecessary things. in spite of the accuracy of the product, they are constantly trying to pick your pocket for everything.

THE PROGRAM IS GOOD AND EASY TO USE. VERY DISAPPOINTED THEY DROPPED THE "ITS DEDUCTIBLE PART OF THE PROGRAM WHICH WAS A MAJOR REASON I USED TURBO TAX. pROBABLY WILL USE ANOTHER PROGRAM NEXT YEAR.

I had an extremely difficult time filing taxes this year, the TurboTax app would often crash or blank out, and TurboTax was ineffective and unhelpful in helping me work through special tax items

Turbotax does not accept credit card payment for electronic filing of California tax. This has been a problem for more than 5 years and it still hasn't been fixed.

The changes you made to this year's version made it less menu driven & were confusing at times. I have used turbo tax for years, but you made it more complicated this year. i am not impressed

Pretty easy filing usually. I did have to ask for help on the online help tool and it took me a bit to find the answer, but I did get the help that I needed and once again was able to file pretty easily.

As usual it was efficient, however it seemed harder too find the line (location) to input the 2024 refund that was applied to the 2025 taxes. It seemed hidden.

Easy to use, but I hate that they charge extra to electronically file my state return. This fee should be included in the cost of the package when I buy software support for my state taxes.