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Customer reviews for Sharper Image Heated Neck and Shoulder Massager for
Sharper Image Heated Neck and Shoulder Massager
4.1 out of 5 stars
stars
147 ratings147 reviews
  1. 5 stars54% (80)
  2. 4 stars23% (34)
  3. 3 stars12% (17)
  4. 2 stars4% (6)
  5. 1 star7% (10)
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Showing 31-40 of 147 reviews
Apr 27, 2025
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Not a massager, and quit working after five months

It was a great heat pad for five months then stopped working. It’s doesn’t massage, it vibrates. Which is still relaxing. However, it should be called a vibrating heat pad. It is comforting and easy to use. I only wish it would have lasted longer than five months.

Review from walmart.com
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reply from MS Customer Service

Hello, thank you for taking the time to leave your review. Your feedback is very important to us. We want to ensure that your experience with our products is nothing short of the best, so if there's anything you'd like to discuss further, please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

Oct 3, 2020
Reviewer name: Deecostas
5 out of 5 stars
5 out of 5 stars review

so relaxing

[This review was collected as part of a promotion.] Sharper Image made an awesome pain relief product for my shoulder and neck pain. Their Heated Neck + Shoulder a vibrating massager with heat is absolutely a perfect way to relieve neck and shoulder back pain. I fell in love with the high collar and how it wraps around my shoulders then drapes down my back and closes with Velcro tabs that are sewed in the front of wrap. It is totally amazing how the combination of the heat and massager calms down and relaxes my overworked, stressed nerves and muscles in my shoulders and neck. I love the how the remote control is on the left side of the front of the messenger. With this remote you can easily adjust the 5 different pulse massage settings to sooth the tense mussels in your neck and shoulders. Furthermore, with the same remote you can raise or lower the temperature settings for the heat therapy that will relax those achy and sore muscles in your neck and shoulders. Also, you can make the adjust for each feature separately. Honestly, I would highly recommend this to anyone who needs to treat the pain and stiffness in their upper back and or shoulders, or even just to relax.

Review from MSBrands
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Mar 1, 2024
Reviewer name: sparklee11
3 out of 5 stars
3 out of 5 stars review

Great for tired sore muscles

[This review was collected as part of a promotion.] This heat wrap is great for shoulder and neck tension. The warming option is much better than microwavable ones. It had a built in timer so if you happen to doze off while using it, you’re covered. There 5 are different modes of vibration and I say vibration rather than massage because there is no rollers for it to be a massager. That part was a little disappointing but the heating part does work well. The size is nice and big so it covers your whole back.

Review from MSBrands
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Jul 15, 2020
Reviewer name: Summerbug0528
4 out of 5 stars
4 out of 5 stars review

Feels amazing!

[This review was collected as part of a promotion.] This thing has been a life saver I know longer have to beg my husband to rub me! It clips on and stays in place and the heat feels so great unfortunately I can only keep it on for a few minutes at a time because it makes my skin itchy

Review from MSBrands
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Feb 14, 2024
Reviewer name: chrisdal1234
1 out of 5 stars
1 out of 5 stars review

What massage?

[This review was collected as part of a promotion.] This really was completely pointless. I was really looking forward to receiving this one, after a long day this sounded so nice , but extremely disappointing. There is no massage , it is just a vibrating pad. Even if you push to apply pressure to get some kind of massage effect, very weak and serves no purpose. Unless you like to feel a light vibration and find that relaxing, I personally don’t and have no use for it . Just don’t do it for me sadly

Review from MSBrands
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Feb 26, 2024
Reviewer name: billieb10
3 out of 5 stars
3 out of 5 stars review

Not what I thought it would be

[This review was collected as part of a promotion.] This massager is great for heating up your shoulders and back. However, it fell flat with the massage part. It doesn’t massage your shoulders or your neck so that part is a little misleading. It’s more of a vibrating pad. Sure, it feels good but I thought I was getting a neck massager and that’s where it falls short.

Review from MSBrands
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Feb 9, 2024
Reviewer name: taylorb303_2885
4 out of 5 stars
4 out of 5 stars review

Does what it said!

[This review was collected as part of a promotion.] This two in one massager and heating pad for your back, does exactly what it said. I wish it was a little longer to get my lower back but I am hairstylist and usually I have a lot of pension in my shoulder blades, so having a eating pad that has really helped and that area. Happy with this product!

Review from MSBrands
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Feb 5, 2024
Reviewer name: TanyaW
5 out of 5 stars
5 out of 5 stars review

Amazing product!

[This review was collected as part of a promotion.] I am sitting all day at work and at the end of the day, I feel like my shoulders are tired and stiff. I was very excited to try to Pain Relief Wrap Neck Heated by Shapper Image. It’s a life saver. I wear it at the end of the day, choose the heat level and press massage button and relax. It usually takes me 20-30 minutes to relax my sore muscles and feel relaxed and ready to cook and play with my daughter. Great and easy to use products! Definitely a staple in my evening routine!

Review from MSBrands
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Feb 16, 2024
Reviewer name: shaundraj
5 out of 5 stars
5 out of 5 stars review

A must have

[This review was collected as part of a promotion.] This heated massaging back and neck wrap came right on time. I have a strenuous job and struggle with neck and back tension. I find myself using this multiple times a week. I really like it and so does my daughter.

Review from MSBrands
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Mar 13, 2024
Reviewer name: stacijo
3 out of 5 stars
3 out of 5 stars review

Not as great as I’d hoped

[This review was collected as part of a promotion.] I received this neck wrap with heat and massage free to try out and was pretty excited about it. I already have a heated neck wrap, so the massage was something I was looking forward to. Unfortunately, I found it to be loud and uncomfortable, without many options to change up the massage. The heat was nice but the massage part was a let down, unfortunately.

Review from MSBrands
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