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Customer reviews for Sharper Image Heated Neck and Shoulder Massager for
Sharper Image Heated Neck and Shoulder Massager
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4.1 out of 5 stars
stars
147 ratings147 reviews
  1. 5 stars54% (80)
  2. 4 stars23% (34)
  3. 3 stars12% (17)
  4. 2 stars4% (6)
  5. 1 star7% (10)
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Showing 1-10 of 147 reviews
Sep 14, 2026
Reviewer name: Helene
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good item….

Review from walmart.com
Helpful?1SX2W6IFYX1H13971955821
Apr 19, 2026
Reviewer name: Theressa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

easy to use and feels great

Review from walmart.com
Helpful?1SX2W6IFYX1H13971955821
Sep 17, 2026
Reviewer name: Susan
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

size adjustment

Love it, just wish it had more size adjustments, it is too small for me but I secure it with a clip.

Review from walmart.com
Helpful?1SX2W6IFYX1H13971955821
Feb 2, 2026
Reviewer name: alyce
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Disappointed

Massage is noisy, and feels okay, but not what I would expect a massage to feel like. Heat works great. There is a gap at the top, so I am not sure it actually massages shoulders. I keep pulling it down.

Review from walmart.com
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May 24, 2026
Reviewer name: C
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

It is well made and easy to use but the massage is not that strong just ok

Review from walmart.com
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Jul 10, 2026
Reviewer name: Jose
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

nothing special

the vibration leaves you wanting more, it just isnt strong enough to provide any actual relief. it also doesnt get as hot as i would like but it is nice that it wraps around you.

Review from walmart.com
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reply from MS Customer Service

We really appreciate you sharing your experience with our Sharper Image Heated Neck and Shoulder Massager. What you share helps us ensure we're maintaining the quality of our products and the satisfaction of our customers, so if there's anything we can do to make your experience even better, let us know by contacting 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

Dec 4, 2025
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

great quality but not for me

I ordered this for tense muscles in my shoulders. I tried this without heat a few times. the massage gets irritating before it helps me. the massage beads are in one small area rather than all over the item. it might work for single area massage.

Review from walmart.com
Helpful?1SX2W6IFYX1H13971955821
reply from MS Customer Service

Hello, thank you for taking the time to leave your review. Your feedback is very important to us. We want to ensure that your experience with our products is nothing short of the best, so if there's anything you'd like to discuss further, please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

Nov 1, 2025
Reviewer name: Carolee
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Heavy for a small person.

The item works but not for for a 80 plus lady who lives alone. This is much to heavy and to bulky for a 4,11 inch AN 120 LB woman not a Horse OK for a new pony. I lost a lot of money for me.

Review from walmart.com
Helpful?1SX2W6IFYX1H13971955821
reply from MS Customer Service

Hello, thank you for taking the time to leave your review. Your feedback is very important to us. We want to ensure that your experience with our products is nothing short of the best, so if there's anything you'd like to discuss further, please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

Jan 23, 2026
Reviewer name: Susan
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not very strong heat and massage for the price

Review from walmart.com
Helpful?1SX2W6IFYX1H13971955821
Aug 28, 2026
Reviewer name: Stef
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst massager ever

This is definitely not what a massage massager should feel like it's just vibrates your back and it doesn't even heat up as high.

Review from walmart.com
Helpful?1SX2W6IFYX1H13971955821
reply from MS Customer Service

Hello, thank you for taking the time to leave your review. Your feedback is very important to us. We want to ensure that your experience with our products is nothing short of the best, so if there's anything you'd like to discuss further, please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.