Thank you for sharing your encounter with our Olay Ultimate Niacinamide and Collagen Peptide24 Moisturizer. We are sorry to hear about the sticky feeling on your skin. That's not the kind of results we would expect for our consumers and we are sure this may have been a bit frustrating. We'll be sure to have your comments addressed with the rest of our Olay team. In the meantime, we are happy to help. Usually, this is an indication that too much product may have been used or one that is too hydrating for your skin type. For a better experience, we recommend using less than you normally would, and making sure the product is thoroughly rubbed in. If this doesn't seem to help, we recommend using a less hydrating version. For example, consider using a serum or a lotion for you skin instead. We would be happy to assist you further. Whenever you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for taking the time to get in touch with us about the Olay Ultimate Niacinamide + Collagen Peptide 24 Hydrating Moisturizer. We do apologize that the moisturizer did not provide the results that you were expecting. This can be caused by using too much product or one that is too moisturizing for your skin type. Please try using a little less moisturizer and massage it gently into your skin until it has been fully absorbed. We would like to speak with you more and to share your concerns with the rest of the Olay Team, please contact us at 1-800-285-5170.

We’re very sorry about your experience with our Ultimate Niacinamide + Collagen Peptide24 Hydrating Moisturizer Martha. We understand how upsetting something like this can be, and want you to know that safety is our top priority. All our products are thoroughly evaluated to be safe when used as directed, but we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. Please call us at (800) 285-5170 so we can learn more. If you prefer, could also send us an email through our Contact Us page.