We appreciate you for reaching out about our Olay Ultimate Niacinamide + Collagen Peptide 24 Moisturizer. It saddens us to hear that your face became red with itchy blotches. That's not the experience we want for our consumers and we understand how frustrating it may have been. We want your comments to get the attention they deserve. To do just that, we'd like to learn some additional details. Please know that all the information provided will be reported to our Health and Safety Team and the rest of our Olay team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we ask that you please discontinue your use. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

We’re very sorry about your experience with our Ultimate Niacinamide + Collagen Peptide24 Hydrating Moisturizer Martha. We understand how upsetting something like this can be, and want you to know that safety is our top priority. All our products are thoroughly evaluated to be safe when used as directed, but we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. Please call us at (800) 285-5170 so we can learn more. If you prefer, could also send us an email through our Contact Us page.

Thank you for your review on Olay Ultimate Niacinimide + Collagen Peptide Hydrating Moisturizer. We are sorry to hear about your experience. Your report is unexpected and we will share you comments with the rest of the team. We’d like you to know thisis sometimes caused by using too much product or one that is too moisturizing for your skin type. Please try using a little less moisturizer and massage it gently into your skin until it has been fully absorbed.If that doesn't help, try using a less hydrating version. For example, consider using a lotion or serum instead of a cream. Olay Whip moisturizers are also a great choice. They provide a light-as-air finish without a sticky or greasy feeling. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance and product recommendations.