Thank you for taking the time to get in touch with us about the Olay Ultimate Niacinamide + Collagen Peptide 24 Hydrating Moisturizer. We do apologize that the moisturizer did not provide the results that you were expecting. This can be caused by using too much product or one that is too moisturizing for your skin type. Please try using a little less moisturizer and massage it gently into your skin until it has been fully absorbed. We would like to speak with you more and to share your concerns with the rest of the Olay Team, please contact us at 1-800-285-5170.

Thank you for reaching out and getting in touch about our Olay Ultimate Niacinamide + Collagen Peptide 24 Hydrating Moisturizer. We're sorry to hear that your sinuses were effected. We understand that this can be a very frustrating experience and not one we want you to have. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.