Thank you for your feedback on Olay Ultimate Niacinamide + Collagen Peptide Hydrating Moisturizer. We appreciate your loyalty to our products. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We will share your comments with the rest of our team. The sticky feeling is sometimes caused by using too much product or one that is too moisturizing for your skin type. Please try using a little less moisturizer and massage it gently into your skin until it has been fully absorbed. If that doesn't help, try using a less hydrating version. For example, consider using a lotion or serum instead of a cream. Olay Whip moisturizers are also a great choice. They provide a light-as-air finish without a sticky or greasy feeling. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance and product recommendations.

Thank you for getting in touch about our Olay Ultimate Niacinamide + Collagen Peptide 24 Hydrating Moisturizer. We're truly sorry to hear that your face started to burn and also became very red. We understand that this can be a very devastating experience and not one we want you to have. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.