Thank you for your review on Olay Ultimate Niacinimide + Collagen Peptide Hydrating Moisturizer. We are sorry to hear about your experience. Your report is unexpected and we will share you comments with the rest of the team. We’d like you to know thisis sometimes caused by using too much product or one that is too moisturizing for your skin type. Please try using a little less moisturizer and massage it gently into your skin until it has been fully absorbed.If that doesn't help, try using a less hydrating version. For example, consider using a lotion or serum instead of a cream. Olay Whip moisturizers are also a great choice. They provide a light-as-air finish without a sticky or greasy feeling. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance and product recommendations.

We’re very sorry about your experience with our Ultimate Niacinamide + Collagen Peptide24 Hydrating Moisturizer Martha. We understand how upsetting something like this can be, and want you to know that safety is our top priority. All our products are thoroughly evaluated to be safe when used as directed, but we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. Please call us at (800) 285-5170 so we can learn more. If you prefer, could also send us an email through our Contact Us page.

Thank you for providing feedback on our Olay Ultimate Niacinamide and Collagen Peptide 24 Moisturizer. It disappoints us to hear that you didn't get the moisturizing benefits you were hoping for. That's not the kind of news we like to hear from our consumers and we'll be sure to report this to the rest of our team. It sounds like you may need a product with a higher level of moisture, or a different regimen, and we're happy to help. If you haven't already, consider adding a serum to your regimen. If this doesn't seem to help, consider trying our Olay Hyaluronic Ultralight Gel Moisturizer. It provides supercharged hydration that lasts all day with hyaluronic acid, niacinamide, and dermatologist-recommended peptides. We'd like to assist you further. Whenever you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page.