Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my Olay Team. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. Your reference number will be 21258366.

Thank you for your feedback on Olay Ultimate 3-in-1 Hydrating Moisturizer. We appreciate your loyalty to our products. However, we are saddened to hear you were disappointed with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured, we are sharing your comments with the rest of the team. A product can feel heavy sometimes from using too much product or one that it too moisturizing for your skin type. Olay Ultimate is supercharged for instant wrinkle and firming results. It contains Niacinamide with two times more Collagen peptides as compared to Olay Micro-Sculpting Cream. We recommend using less of the product to see if you get better results. You can also try a product with a lighter formula. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.

Thank you for your feedback on Olay Ultimate Niacinamide + Collagen Peptide 24 Hydrating Moisturizer. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We’d like you to know when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we’ll be sure to share your comments on this with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.