Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my Olay Team. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. Your reference number will be 21258366.

Thank you for getting in contact about our Olay Ultimate Niacinamide + Collagen Peptide24 Hydrating Moisturizer. We are deeply sorry to hear that your skin broke out and that you developed bumps across your eyebrows, face, and chin. That is not the kind of experience we want you to have and we understand how upsetting that can be. To make sure your comments get the attention they deserve, we'd like to gather some more information from you. You can be assured that the details you provide will be shared with our Safety Team and the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can assist you further.