We had an issue with the Lifetime play-set we purchased from a friend and reached out to customer service in attempts to get resolve the issue. Though the problem had absolutely nothing to do with the company or product itself (just a missing part), our customer service rep, Ammon, was incredibly helpful, very pleasant, and went above and beyond to help us with getting the part we needed. Thanks so much for your help! Stay safe!

The instructions can be confusing at times. The anchor at the end is horrible. We could not get the metal rod out. It is protruding from the dirt and is a Hazzard. Some of the holes did not match and we had to drill new holes. Other than that the kids are enjoying it.

Definitely worth the money we paid. It came with all the parts. Nothing was missing. Everything was in great condition. Lifetime is a great name for these products because it is so strong. It will last a lifetime. I could not be happier with my purchase of course the time to put it together is quite extensive, it took three days and three adults to fully assemble it but even with that it definitely was worth it.

We finished assembling the tower on 10/25, and less than 8 weeks later, we see many small areas of rust. We thought it would be at least a year before we would see this much deterioration, so we are very disappointed, especially at this price point. We live in south eastMI, where it is not especially humid, so this seems like a quality issue. We reached out to customer care, but even with replacement parts, we’d have to take apart and reassemble ourselves with the same issue resurfacing two months later - not worth our time and efforts. Very disappointed in the quality.

I wasn't sure what to expect when ordering a metal play set but it was relatively straightforward to assemble. There were two steps where I needed a second person. One was getting the roof on top. The other involved two screws in the very center of the tower over and under the floor. My arms just aren't that long and I didn't feel like going inside for tape. The play set is rock solid. There were slight issues with leveling that were easily solved by sliding the slightly higher foot back and forth. Sometimes you had to dig a tiny bit under it so the dirt loosened by sliding had somewhere to go. I will say the plastic flooring for the tower was a bit confusing. No matter what I did, it would not sit the way it was supposed to. However, it was near a good stopping point for the day so I just left it until the next day and the problem solved itself. Sitting flat in the sun allowed the two plastic floors to interlock the way they were supposed to easily. I guess they were slightly warped from travel and needed to flatten out. The top of the slide had a bit of a similar problem with being curved while I was trying to screw it in. A day in the sun fixed that too. Also, the kids LOVE this thing. We put a sand box under the tower. They are always out climbing all over this thing. So are their friends. P.S. Don't put the steering wheel on until last. Getting the swing set bar on around that thing is a PITA.

This product is really nice. I assembled the entire play set by myself, so if you are out there and you have no help, it is doable. I was concerned about my 20 month old not being able to climb the ladder, she climbs it just fine, I do stand beside her just in case though. I did make several mistakes when building it though. I would build so far until I realized that something wasn't right, then I would go back and fix it, which was easy enough, just time consuming. The only thing I would change if I was a engineer at Lifetime is install another step or two at the top of the ladder. In fact, I may contact them on trying to get a couple more.

Great product, installation was a breeze, did it in less than 12 hours over 2 days with my 9 year old son. Super high quality product, packaging of parts was super intuitive and organized and instructions were easy to follow. Kids love the play set (even love the extra details like the town stamped on the tower so kids can play with matchbox cars, great detail). Truly believe this play set will out last my 4 kids. Love how this set entertains my 3 year old up to my 9 year old, something for all 4 of my kids. Only negative so far is when 2 kids are swinging next to each other the metal joint on top of the swings rubs and makes a very loud and annoying squeaking/screeching sound. Really no way to lube it now, only seems to go away when someone is on the third swing next to monkey bars. Hoping it gets better over time, but a small price to pay for an otherwise amazing play set.

Kids absolutely love this swing set, quality materials. The anchor system i feel should be sturdier. We used the two cable anchors sent to anchor down the monkey bars, and anchored the tower down inside with 4 fence post tied down, the play set survived 70+ MPH wind with no shifting or damage!

We bought this swingset for our grandchildren. We hired a relative to assemble. It is made very nice and it should last for years to come.

The play set is amazing and durable. We paid for the installation and it was worth every cent. They delivered it and took all the empty boxes. Jon and the other guy were fast and efficient.