I bought this for my daughter for Christmas in 2016. We noticed that one of the swing hooks was rusted. I emailed customer service, sent them a picture of it and they sent me a new one within a week. No problems at all and quick response. My daughter absolutely loves it!!

We just finished putting this up today. We purchased this for our grandchildren. They love it. Took a few days to get it all together, but everything was labeled well. Watching the kids play on it this evening we had a scary moment. My grandson was playing in the lower "fort" as they call it and my granddaughter was swinging. My grandson stuck his head out the cutout window and thank goodness I yelled for him not to do that because my granddaughter would of swung right into him. Now I have this fear of that happening again with the other grandchildren. So my husband is thinking what to do for this situation, cause I'm sure someone is going to stick their head out that cutout part again while someone is swinging.

[This review was collected as part of a promotion.] I bought this back in May of 2016 for my growing and very active son. It has been a great source for play, imagination, fun with friends, and hours in the tower. I loved that it wasn't wood and it would withstand the elements without worrying about decay and someone getting hurt. I got a supplemental third swing and attached it where the rings are and it works great when we have multiple kids playing. Totally worth the money and the time to put it together. It is definitely a task to put together but with some organization and a few strong people it's doable.

The set is fantastic, my son loves it. Problem with this is mainly the instruction manual, not the product. The bolts and washer letter designation do not match the blister packs. The only way around it I found was to take the part and match it to the instruction book. Fortunately the manual pictures are actual size of the bolts, etc, so you can match it up that way. I can see someone who is not mechanically incline get frustrated with the installation. Lifetime should update either the manuals or get the labeling correct.

Overall great experience thus far; very well made, came a little scratched up on some of the large plastic parts (shipping damage) but fully functional. Seems very solid, kids love it, and I'm hopeful it will last many years in the hot/humid NC climate! Few thoughts / recommendations: - Would be handy if the instructions included links or recommendations for installation on a non-level yard. Mine had about a 13" drop at an angle over the distance from tower to end of monkey bars. - please include measurements of actual structure in the instructions - it includes recommended boundary, but not the structure. Would be useful for folks like me who need to lay out the exact location of the tower & monkey bar poles in order to dig them in for a not-level surface. - Instructions were otherwise excellent with one exception: would be helpful to explicitly identify the swing bar attachment pole (the one with the warning label) on the instruction graphics. This gives a good visual anchor point when attaching the tower's cross-bracing and various rock wall/etc. panels. I found myself having to remove and re-install some components in other locations because it wasn't initially clear what side of the tower they went on. Other notes: - One reasonably fit/strong person can assemble 95% of this by their lonesome... I needed my wife's help getting the swing bar into place and holding components for the tower roof, but that's about it. - I put a ~8in deep sandpit in the middle of the tower, since I had to dig it in anyways. Seems to work great!

This playground has been a life saver! With a home surrounded by nothing but dirt, no fences, and construction, we needed something for our kids to do outside. This playground was our answer for it all! The metal and plastic is sturdy and holds up well against all the wind and dirt, not to mention my roudy kids. I also highly recommend springing for the install. They came and put it together in about 4.5 hours and did a great job; much more preferable to the headache and 2plus days to get it done.

When assembling our playground we discovered some pieces that didn’t fit together properly. When we called for assistance, the technician was very knowledgeable and ready to help. When we came to the conclusion it was a manufacturing problem, the technician sent us a whole new part. We will definitely buy from you guys again

We bought this a few months ago and absolutely loved it. But with Covid19 it has been 10x more fun. I had Lifetime assemble it and was well worth the money. It is extremely sturdy and safe. My only complaint is that I wish the the slide had a bit more of a gentle ending. It tends to launch 2 year old off the bottom so we have to catch her everytime.

I feel bad rating this with 1 star because I really give it a 4 overall. Except I want people to be away! My parents bought this set for the grandkids. My kids okay with it all the time. And have complained and cried when walking up or down the slide that it's hot! Well today when all the kids were playing my 2 year old nephew climbed up the slide and started screaming. We ran over to grab him off and to my horror the pads of his feet were raw. The slide burned his feet so bad! We ran him in and soaked them but decided he needed medical attention. He has 2nd degree burns on both feet! Had to be put under given morphine and had his feet scrapped and wrapped. He goes to the burn unit tomorrow! He can't walk for 4-6 weeks! Guys this is so so scary! And burns are nothing to mess around with. The saddest part is today's high was 77 degrees in Utah. The slide got that hot! Please please be cautious! Wet the slide wear pants. Don't let your babies get burned!!!

[This review was collected as part of a promotion.] We bought this playset last year and it has provided hours of fun for our boys ages 6 and 4! The playset itself is very sturdy and my husband said it wasn't hard to put together! We also love the no maintenance part of this playset! I would definitely recommend this!