After my Grandchildren"s play set was damaged from Hurricane Irma winds I called to get replacement parts. Cameron at customer service got me the manual to identified the parts and sent it by email. After identifying the parts i required Cameron got me a quote and delivery time for the parts. The whole process was seamless and he promptly placed my order with a e mail confirmation. Great Customer Service!!!!

We bought this for our kids a few years ago and they still love it more than ever! The quality is great and very durable. It is a few years old and still looks new. It is definitely better than buying a wooden play set. We are thrilled with our lifetime play set. We have purchase many other products from lifetime as well and are always pleased with there quality and the enjoyment that they provide for our family. I highly recommend this product.

[This review was collected as part of a promotion.] First, let me start by saying this playset has everything my kids love! The slide, rock climbing walls, swings, a huge tower with a play road/street on the floor. It is definitely a playset they will be able to grow into and use for many years. They're still a little too small for the monkey bars, but I'm positive this playset will still be in great shape when they're ready to try them! And though they love the swings, I like that the clips make it so we can switch them out for a baby swing or a nest swing later if we'd like. It's definitely comparable to a small park playground, but conveniently in our backyard! Assembly wasn't always easy, but it is very doable. The paper instructions are clear, but I recommend watching the YouTube assembly video simultaneously because it really does help. There were some steps that we struggled with, and after watching the guy in the video, we realized how we could get those steps done more easily. It's definitely a two person job, but my husband and I were able to get it done, and I'm not exactly tall or impressively strong. But we got it done over 3 days, maybe 16 hours total, with many breaks. It is worth mentioning that though the box comes with 2 allen wrenches, there's several tools that you need to have, so make sure to check that you have those or borrow from someone, because you need them for multiple parts of the assembly. The instructions do a good job of listing all of them at the very beginning. Overall though, this is an awesome playset, and it was worth the time it took to put it together!

I bought this for Christmas, the box was too targe to fit in my shed or garage, so I opted to wrap it in a tarp to protect it from the elements... long story short the was a hole in the tarp, saturating the box and al it’s contents, by the Tim we unwrapped it to discover the problem, all the parts were rusted and beyond use. I contacted the company asking for a replacement and offering to pay for the parts. They declined payment and rushed the needed hardware free of charge! This company really knows what customer service means!

Well, it's up and it's in use. My kids 3-9 love and use every part of it (except we are not using the fire pole). The manual was effective, only a few pieces were not stickered with there letter code to indicate we had the correct part for the next step, which we could easily figure out. There was tons of plastic wrap on everything, but this was important to keeping the coating from scratching off, so necessary. I love that we got this product. My 9 yr old can stand in the center of the tower, however there is lots of ducking to get into the upper and lower zones. The sturdiness is what we wanted and so far we expect it will be for many years...tbd.

We bought this for earlier this year and the kids love it. We have a 7 year old girl and a 3 year old boy. Even the neighbor kids come play on it. I love that it matches the rest of my durable lifetime products. Like all the lifetime products we own- this too is a hit when it comes to value and quality. My in-laws purchased another brand swing-set from a big box store and it barely lasted them 6 months before it started swaying and getting loose;and it was in dumpster within 2 years. We had an installation party and we had about 4-6 guys on and off for about 8 hours to get it up, definitely not a one man set up, but it gave us a reason to have a cookout so it was all good in the end.

[This review was collected as part of a promotion.] Ordered this for our grandchildren and are so excited to install and surprise them. We did a lot of research before buying and this product is so highly recommended. OI know they are going to love it.

Wanted something for my grandchildren to grow with. We have a smaller swingset that my 3 year old grandson was getting too big for. Researched many swingsets, the sturdiness and $300 off helped to make my decision. So far, very happy with the purchase and it looks great in my yard.

I bought a swingset a little over a year and my swings rusted. They didn't question me or ask me to pay for shipping back like other companies. They just sent me new ones at no cost! I can't say enough great things about their products or customer service. If there is a lifetime product out there buy it and you won't be unhappy. They truely appreciate and value their customers.

I have had this since last summer and it has been great. Assembly took several hours, but most of it could be done with one person. I took it an hour or two at a time at night over the space of about a week, and only needed help with a couple items. I had all the parts and hardware I needed, with exact counts up until the final steps, where I found spare parts. Everything is well built, and mostly modular. It looks like I could rearrange the panels on the tower and slide and ladder placement without a problem. One small note, the red climbing holds (or rocks) have faded, one in direct sunlight, one on the shady side. All others are holding their color fine.