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Customer reviews for Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool for
Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool
4.6 out of 5 stars
stars935 ratings933 reviews
  1. 5 stars81% (754)
  2. 4 stars10% (89)
  3. 3 stars3% (27)
  4. 2 stars2% (16)
  5. 1 star5% (49)
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Showing 781-790 of 933 reviews
Oct 14, 2021
Lauren R.
5 out of 5 stars review

The Best steam cleaner

I love this machine! *Used to use a competitors brand that starts with Biss* THIS machine is so easy, you just put the solution/water in their designated tanks & push it back & forth.. It does all the work & dries carpet very quickly! My other steamcleaner was always so difficult to clean. This machine is Easy to clean, every part pops on/off easily. Seriously like 5 minute clean up max. Purchased march 2021. My first one didn't work right so I emailed customer service - they emailed me back quick with replacement. When I received the new unit I boxed the old one up & they scheduled pick up. So, not only would I recommend this machine, but I also highly praise Hoovers customer service team. If you're deciding between brands, HOOVER is the way to go!!!

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Dec 17, 2023
Could be better. Also there
3 out of 5 stars review

Great features but not perfect

I bought this because it offers lots of cool features. However, some of these features are more restrictive than helpful. For example, push forward and it washes. Then pull back it dries. The problem is trying to work a stain out. You sometimes need a good wash before you can dry it. Instead going back and forth ends up getting part of the stain out and drying the rest of the stain into the carpet. It has a button for "dry" only but doesnt have a button for "wash only". Sometimes you need a deep cleaning before you dry it. This isnt for deep cleaning stains from kids and dogs. If it did, i would be a perfect shampooer. Unfortunately now that i have used a few times, i can't take return it. I am now forced to buy another shampooer to get the remaining stain out of the carpet.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
reply from hooverpwr

Thank you for taking the time to share your feedback regarding your SmartWash PET Complete Automatic Carpet Cleaner. We are sorry to hear that you are not completely satisfied with your purchase. We will ensure that these comments are forwarded to the appropriate department. If you require additional customer service, please do not hesitate to contact us at Hoovercustomersupport@ttifloorcare.com so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Apr 11, 2020
ATCBflo129
5 out of 5 stars review

Adulting is hard, this makes it so much easier!!

As a parent to 4 four-legged furry children who insist on dispersing mud, vomit, hair balls and any other "presents" this vacuum has been a total game changer. My previous shampooers always left wet spots that seemed to take days to dry. With the dry only button on this vacuum, that's been eliminated. The front console is very easy to take off and rinse out if hair builds up. It's also easy to access the brushes to do the same. Highly recommend.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Oct 21, 2020
haydsmommy
5 out of 5 stars review

This smart wash brought my carpet back to life. I was ready

This smart wash brought my carpet back to life. I was ready to get rid of it all and replace it with hardwoods. However since the pandemic things have been tight so I tried this and wow, it has saved me so much money! Wish I would have bought it sooner.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
May 3, 2021
Craft502
5 out of 5 stars review

Great job on pet stains!

We have 3 dogs and at times one will have an accident in the house. I read a lot of reviews before making the decision to purchase this one. I am absolutely thrilled this this carpet cleaners performance. My carpet is 5 or 6 years old and it looks almost like new after cleaning them with this cleaner. I would highly recommend this cleaner for anyone who has pets.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Oct 24, 2021
Steve
1 out of 5 stars review

Quits spraying.

I haven't had the SmartWash PET Complete Automatic Carpet Cleaner for a FULL year?!? It stopped spraying water and soap! Followed the cleaning your machine and storage steps to the "T"...Nothing. The warranty section in the PDF owners manual says there ARE NO SERVICEABLE PARTS...???

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
reply from hooverpwr

Hi Steve, We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! The Hoover Team

Jan 11, 2022
Juana
5 out of 5 stars review

Best pet carpet cleaner ever.

This is so easy to use. Very powerful I have a small dog and small kids that have spilled food on the carpet not to mention all my hair that falls out. Its amazing! I have some spot that I still need to work on because my daughter spilled nail polish, lipstick and slime. I was able to remove some ash stains from my kids room. I was just bummed that I only made a small video for my tiktok and forgot to take before and after pictures but here’s some screenshots I took. Hope you can tell the difference. I have surprised to see all that came out when I took the dirty water out. All the hair and glitter and dirty it was just disgusting to see all that. So happy I got this on Black Friday/cyber Monday sales. But I just don’t like that it’s a bit heavy even when you don’t have the water or solutions in it. But other than that this is a must have carpet cleaner in my opinion. Specifically if you have pets and little kids.

Review from walmart.com
Helpful?5XO1682SH6ZL13967705211
Aug 14, 2021
Sharon
5 out of 5 stars review

Absolutely would buy it again and recommend it to friends

My last dog was a 70 pound 10-year-old American Bully with bladder cancer. I will let you use your imagination. I feel like I am taking back my carpet with this carpet cleaner. The best part is how deeply it cleans, but a close second is that there is no trigger to pull to release water and cleaner. Push it forward to release water/cleaner, pull it back along the same path to suck the liquid and dirt out. Switch to Dry Only to run over the same area several times and dry it better. Remove the solution container to rinse carpets with water, and dry it again. I haven't even gotten to the removable stain spotter stick. It needs 2 AAA batteries so I haven't tried it yet. HIGHLY recommend.

Review from Hoover
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Sep 21, 2022
annluky
5 out of 5 stars review

Couldn't be happier with this machine

perfect results. I'm glad we bought this. High quality for fair price. I love the dry clean functionality that removes all extra moisture from the carpet. I was cleaning our new - used carpet for 2 hours, no strange sounds or extra time off was not required. Also the cleaning detergents are pleasantly aromatic. Recommend it

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Aug 27, 2023
Mick
5 out of 5 stars review

Love this!!

What a machine!! I was skeptical at first about how well this would clean high traffic areas and stains from my cat and dog. Well, I am thoroughly impressed! It got up all the ground in dirt and then some. Even part of the carpet that I thought wasn't that dirty. It was!! This machine gets down into the carpet fibers for a deep cleaning!! The suction is fantastic! The 'dry only' option is great!! Carpet dries in no time. I highly recommend Hoover Smartwash Pet Complete Automatic Carpet Cleaner!! You'll love it!!

Review from Hoover
Helpful?5XO1682SH6ZL13967705211