Kept getting errors when trying to transmit tax returns even though previous checks didn't give any errors. Error messages were very vague and not helpful. Previous years, there was more information on errors with links you could click on to get more information. Now they want you to pay for help when you already purchased their software.

I have worked with 2 turbo tax experts to try and import my 2024 turbo tax to my 2025, turbo tax software couldn't find it on my computer, the tax experts could't find it either. So I couldn't import. why didn't it save, I pressed the save button before I filed and it didn' save it - its lost. what do I do now? Im using iMac desktop computer - Please help

Navigating was a bit cumbersome when searching for supporting detail elements of tax form amounts. Called and texted support (each once) and found the information provided contradicted actual tax return processes. Turbo Tax check on whether a late payment penalty was due was later contradicted in the final check/validation process; the initially determined penalty amount was later eliminated prior to0 filing.

There is a glitz wherein one of my 1099-R would not allow me to e-file due to my checking the box on the 1099-R form that the type of account is an IRA. The program kept going back when I tried to submit e-file with a message that one item -that one described above- needs review. No way to override the glitz was allowed. After multiple attempts without e-file success I finally unchecked the 'IRA" box and checked the "other" box although that is not correct. I then was able to e-file. Your entry checks on review are terrible where they do not provide an override capability. Quite frustrating..

The continued use of this product and some additional features were very helpful. The calculations are accurate and ease to understand. The compatibility with my most secure personal computer system operating system. The interface is intuitive and easy to read and comprehend. The end reporting with smart check system is definitely a plus.

The program added many questions - especially on the OID section and asked for information regarding Digital Assets which was totally new. I googled the item and got an idea of what was being asked. My financial company did not provide the answers in my download. I eventually called my financial advisor who gave me the answer needed as I do not know how the company handled the investments. Once I entered the question plus 19 more of the same question, Turbo Tax process started it process again and got me to the end. Another problem, I accidentally downloaded the same information twice. I got most of the forms deleted, then had 40 OID items of which I needed to keep 20. As I deleted an item, Turbo Tax then reshuffled the remaining items. Finally I devised a method that then allowed for review of each form and I was able to keep one set in my forms. Also, you kept advising for other services to purchase which I found annoying.

I had over 120 error messages in the final error check asking me "is this a digital investment". After going through basically all but a couple, I was asked "Do you have any digital investments?". That really annoyed me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (Was aiming for 120 exclamation points, 1 for each error message) After taking considerable time saying "NO" so many times and thinking why I can't just say GLOBALLY NO, you ask me this question. "Do you have any digital investments?" Why didn't you ask me before I said "No" so many times. Be SMARTER with assessing error messages and allow us to get done more quicky. AI IS HERE. You should be smarter assessing error messages and getting through them.

The response related to Wisconsin form OS was not helpful. TurboTax did not complete the Wisconsin form OS and I had to complete it manually. The AI response acknowledged the software error but did nothing to fix it. This has cost me a lot of time to solve an issue that should have been solved by TurboTax a long time ago.

I have used turbo tax for years. It is becoming more and more a pain in the butt to just get the return to print. I still have not got it to print but have saved it as pdf. Also, why am I paying for a state filing fee when you package says that one state return is free????

I used to really enjoy and feel confident with turbotax, this year was a nightmare trying to file online and so I bought the desktop version which is harder to use and it doesn't transfer your info easily so you have to dig around to enter the numbers. Quality seems to have gone down.