I've used Turbo Tax for years without too many software issues but found them extremely glitchy this year. I had one problem I spent 20 hours talking to TurboTax experts about. TurboTax started my 2025 return with me owing $523 before I entered a single piece of data. We found the source but even resolutions could not, did not find a solution. No matter what we tried, it kept repopulating a 5329 form and penalty. Deleting all the information from the form didn't work, removing/deleting the forms didn't work, overriding didn't work, recreating the form entirely with the correct information didn't work. So I found the solution on my own. I started over from scratch, didn't import at all, and had to recreate dozens of depreciation schedules and carryovers. It took days all because of a software glitch that wouldn't allow us to correct a problem.

I had a problem with an up date that was taken care of promptly. The rest of the tax return was easy to do. With the standard deduction as high as it is, it would be nice to have an option to do the standard deduction without entering all of the deductible items.

The help files did not bring up information as it has done in the past regarding how to enter a specific document into the tax form. I was repeatedly asked to login then pay for accessing any information. I ended up using Google to find the answer- which was linked to a Turbo Tax file. I made sure to bookmark the answer for future reference.

While I like TurboTax for the most part, the fees are getting ridiculous. For instance, Illinois does not charge for e-filing, but TurboTax charges $25. Forget the "free" state download. I also thought the $40 fee to take the $25 state e-filing fee out of the tax refund was outrageous. I already paid over $80 for the program (when taxes are included).

I've been using TurboTax since the days of floppy disks. I've never had problem. My wife has her own business and the appropriate version allows me to include her income with reasonable effort. Basically, I find TurboTax straightforward to use and I trust it's doing my taxes correctly.

I am disappointed in how Turbo Tax does not request an option for the user to pre fill in the form 3840 for California State tax return for like kind exchange. Each year I have to go into forms and tell turbo tax to pull in the form but it never pulls in the data. Request a software update please.

I've used turbotax for years and was a little disappointed this year. The download from my financial institution was glitchy and it took 3 attempts to get it downloaded correctly. Also, when I ran error check, several errors were flagged but I had to search for the individual forms to make the corrections. I should be able to do that from the input pages if it is input that I need to make rather than have to find the correct form to make the correction.

I had a very difficult time getting Turbo Tax Home & Business to download. It took multiple attempts and changing my browser twice before I could get it to load. Once loaded it did not pickup my last year return from Turbo Tax. I had to enter all info not able to import not see prior years comparison. This years program did not seem as good as last year. I have been a Turbo Tax user for over 15 years. I found the 2025 to be the least friendly i have ever used.

One issue I had is that the return for my daughter indicated that she could deduct $8,000 to her IRA. We did that, then TurboTax said she was not eligible for the deduction. I called and talked to a Turbo Tax expert and she looked it up and found that the $8,000 can not reduce self employment taxes.

This is the first time I've ever had my tax return rejected (I've used Turbotax almost exclusively in the past 20 years) which I thought was over a pin that the program states I can "put any number". So that was rather perplexing. It was then rejected a second time. The AGI had been pre-populated, so this time I went and looked at last year's return. Why on earth would Turbotax place a random and unfactual number there? It was over by $14k, what's that about? Did they take the AGI from my joint state return and use it on my individual federal return? This is also the second year that I've had to file as an RDP. The process is not any less confusing than last year, and I still really dislike that I have to download software just because we have multiple returns to process. With all these advances in technology, one would think they'd be able to make the process more seamless. Honestly, at this point I'm ready to switch to an in person tax preparer for future years.